Summary
Overview
Work History
Education
Skills
Timeline
Generic
KRISTINA GRIM

KRISTINA GRIM

Snoqualmie,WA

Summary

Dedicated professional with expertise in customer service, time and team management, business operations, and problem-solving. Strong verbal and written communication skills with a track record of building positive relationships and surpassing goals. Seeking to further skills and knowledge in a new work setting that aligns with future objectives. Proactive in identifying and bridging knowledge gaps to bring value to the employer and team.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Office Administrative] position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Capable [Job Title] passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in [Type] establishments.

Overview

22
22
years of professional experience

Work History

Bartender/Server/Host

North Bend Bar and Grill
02.2023 - 04.2025
  • Balanced efficiency with exceptional service to manage guests in high-volume environment.
  • Took charge of social media photography and marketing, promoting specials as well as everyday food and beverage items.
  • Exceeded customer service expectations, gaining many repeat customers, and making memorable experiences for guests.
  • Operated POS systems and managed several bar tabs at one time to track revenue.
  • Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions.
  • Trained and supervised bar staff to deliver exceptional service to customers.
  • Worked flexibly, always willing to offer coverage when needed.
  • Responded to all customer concerns or issues promptly and professionally.
  • Maintained safety standards by conducting inspections and addressing hazards promptly.
  • Executed cash management duties with POS and shift reports.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Helped management plan and serve bar menu exceeding customer expectations.

Shift Supervisor/Barista

Starbucks Coffee
01.2021 - 12.2022
  • Won partner of the quarter January 2022.
  • 1st person in many districts to be promoted within one year of working at Starbucks (same month I won partner of the quarter).
  • Responded to all customer concerns or issues promptly and professionally.
  • Managed inventory levels using company systems and guidelines to reduce loss.
  • Placed orders according to inventory needs through companies ordering system.
  • Met production targets and improved efficiency through organized schedules, coordinated work flow, and careful management of priorities.
  • Maintained safety standards by conducting inspections and addressing hazards promptly.
  • Gave input to senior management to assist with budgets, production planning and labor management strategies.
  • Maintained regular and consistent attendance and punctuality.
  • Ordered new materials and equipment parts based on expected production demand and maintenance needs through companies ordering system
  • Boosted team performance with continuous training strategies.
  • Executed cash management duties with POS and shift reports.
  • Delegated tasks and scheduled breaks accordingly to encourage teamwork during shifts and comply with company standards and labor laws while upholding quality standard.
  • Managed daily deposits as well as cash inventory in locked safe, making appropriate exchanges with Guarda.
  • Responsible for weekly cash tip distribution, making sure each employee got the appropriate tip amount based on tips received and hours worked.

Reservation Agent

Salish Lodge & Spa
10.2019 - 06.2020
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided customers with information about availability and pricing.
  • Worked closely with front desk to achieve full occupancy of property.
  • Resolved various issues and discrepancies for customers.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Worked on a multiple phone line calling system while simultaneously using two separate reservation systems to book full experience to countless guests satisfaction.
  • Unfortunately laid off due to Covid-19.

Server

Zeeks Pizza
07.2017 - 09.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained regular and consistent attendance and punctuality.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Manager/Barista

Huxdotter Coffee
04.2003 - 08.2016
  • Responded to all customer concerns or issues promptly and professionally.
  • Managed inventory levels using company systems and guidelines to reduce loss.
  • Met production targets and improved efficiency through organized schedules, coordinated work flow, and careful management of priorities.
  • Maintained safety standards by conducting inspections and addressing hazards promptly.
  • Gave input to senior management to assist with budgets, production planning and labor management strategies.
  • Ordered new materials and equipment parts based on expected production demand and maintenance needs.
  • Boosted team performance with continuous training strategies.
  • Executed cash management duties with POS and shift reports, as well as doing nightly deposits and weekly tip distribution based on tips received and hours worked for the week.
  • Delegated tasks and scheduled breaks accordingly to encourage teamwork during shifts and comply with company standards and labor laws while upholding quality standard.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment and gain many repeat customers.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Helped management keep adequate supply on hand by helping with orders and going to get supplies from distributors when needed.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Used POS system to accurately enter orders and process payments.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Bachelor of Science - Neuroscience

Bellevue College
Bellevue
06-2029

Diploma -

Mount Si High School
Snoqualmie
06-2007

Skills

  • Health codes compliance
  • Safe service compliance
  • Basic accounting
  • Management and leadership expertise
  • Clear and effective communication
  • Marketing and sales experience
  • Highly organized and reliable
  • Complex, prompt and efficient problem-solving
  • Proficient in Microsoft Office
  • Customer service expertise
  • New hire training
  • Ordering procedures
  • Point of sale systems
  • Inventory
  • Order management
  • Financial records oversight
  • Self-motivated
  • Team training and development
  • Hospitality and accommodation
  • Engaging personality
  • Sales expertise
  • Bar operations management
  • Payment processing
  • Excellent judgment
  • Team player
  • Mixology

Timeline

Bartender/Server/Host

North Bend Bar and Grill
02.2023 - 04.2025

Shift Supervisor/Barista

Starbucks Coffee
01.2021 - 12.2022

Reservation Agent

Salish Lodge & Spa
10.2019 - 06.2020

Server

Zeeks Pizza
07.2017 - 09.2019

Manager/Barista

Huxdotter Coffee
04.2003 - 08.2016

Bachelor of Science - Neuroscience

Bellevue College

Diploma -

Mount Si High School