Kristina Hackett

• Customer Service
• Professional telephone demeanor
• Managing multiple tasks
• Calm and professional under pressure
• Research
• Office equipment proficiency
• Customer consulting
• Conflict resolution
• Multi-line phone talent
• Documentation
• Retail sales, returns, online orders, and special orders
• Cash handling/Accounting
• Leadership/Management
• Volunteer work
• Report to Supervisor
• 
  

• Developed rapport to create safe and trusting

environment for meeting the customer's needs

• Assisted families in navigating the social services

system, including applying for benefits, accessing

resources, and connecting with other family

support services

• Documented data and completed accurate updates

to case records

• Maintained detailed case histories, metrics, and

reports to meet strict standards

• Answered back to back calls to assist customers

with minimal hold times

• Followed strict policy and procedure in making

important decisions on case determinations

• Met important deadlines while maintaining accuracy

on case decisions

• Reported child/adult abuse in accordance with legal

standards of mandatory reporting

• Call-center operations

• Remote work

• Time Management effectively without supervision

• Reporting to Supervisor