Kristina Hahn
Muldrow,OK
Summary
Certified lead pharmacy technician with extensive experience in regulatory compliance and inventory management. Demonstrated success in training teams and optimizing workflows to enhance pharmacy efficiency. Proficient in medication compounding and dedicated to exceptional customer service while ensuring adherence to FDA and HIPAA standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician/Buyer
East Alabama Apothecary
12.2020 - 03.2026
- Supervised daily pharmacy operations, ensuring regulatory compliance and optimal performance.
- Managed inventory levels, ordered supplies, and implemented cost-saving measures to reduce expenses.
- Trained and mentored junior pharmacy technicians in medication preparation and provided performance feedback to enhance skills and confidence.
- Implemented workflow improvements that streamlined pharmacy processes and improved service delivery for patients.
- Collaborated with healthcare professionals to coordinate patient care plans effectively.
- Resolved billing issues and addressed customer complaints regarding medications to ensure satisfaction and maintain trust.
- Conducted regular audits of drug inventories to detect discrepancies and ensure accuracy.
- Monitored staff productivity while providing guidance for continuous improvement.
Lead Pharmacy Technician
Nationals Pharmacy
Fort Smith, AR
07.2020 - 01.2020
- Assisted pharmacists with prescription entry and third-party insurance claim processing, facilitating precise drug selection and accurate medication counting.
- Supervised daily pharmacy operations to ensure compliance with regulations.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained and mentored junior pharmacy staff on procedures and best practices.
Inventory Specialist/Lead Pharmacy Technician
Heartland Pharmacy/ClearMed Solutions
Fayetteville, AR
11.2019 - 01.2020
- Managed medical supply ordering for advanced orthopedics, ensuring accuracy in prescription input to support patient care. Prepared prescriptions efficiently while addressing insurance rejections to streamline processing. Oversaw inventory management and stocking to maintain optimal supply levels, reducing potential disruptions in service. Delivered exceptional customer service by efficiently operating Parata system and cold press machine, enhancing patient satisfaction. Assisted in bubble packing and medication management to enhance adherence. Trained technicians on best practices for medication handling and compliance. Processed daily bank deposits accurately. and handled opening and closing duties with precision.
- Managed inventory levels using pharmacy management software.
- Conducted regular audits to ensure accurate stock counts.
- Coordinated with suppliers to track order statuses and deliveries.
Lead Pharmacy Technician
Heartland Pharmacy
Springdale, AR
07.2015 - 01.2019
- Prepared prescriptions accurately and resolved insurance rejections to maintain workflow. Assisted with managerial responsibilities, ensuring continuity of operations during manager's absence. Built and compounded medications following safety standards to ensure patient safety. Managed inventory by stocking supplies and conducting audits regularly. Trained technicians on best practices and operational procedures. Provided outstanding customer service to enhance patient satisfaction. Maintained accurate records of prescription orders and inventory levels. Collaborated with team members to ensure seamless workflow and adherence to protocols.
- Supervised daily pharmacy operations and technician workflows at Nationals Pharmacy.
- Trained pharmacy staff on medication dispensing and inventory management processes.
- Ensured compliance with safety regulations and pharmacy policies for patient safety.
Compounding Technician/Lead Technician
Collier Drug Stores
Johnson, AR
06.2013 - 01.2015
- Prepared prescriptions and compounded medications, ensuring timely delivery for patient care. Ensured availability of medical supplies by maintaining accurate inventory records. by stocking and ordering medical devices. Delivered exceptional customer service, contributing to increased patient satisfaction.
- Compounded medications according to specific formulas and quality standards.
- Operated pharmacy equipment to prepare and mix pharmaceutical ingredients.
- Maintained inventory of raw materials and supplies for compounding processes.
Pharmacy Clerk/Pharmacy Technician
Collier Drug Stores
Fayetteville, AR
11.2013 - 06.2013
- Managed customer service and cashier duties, ensuring smooth and efficient transactions. Organized and stocked over-the-counter items to facilitate easy access for shoppers., maintaining organized inventory and accessibility. Created new patient profiles to streamline pharmacy operations. Accurately processed prescription input for timely medication dispensing. Prepared prescriptions with precision to uphold safety standards. Ordered and sold medical equipment to improve customer access to products. medical equipment, enhancing product availability. Performed opening and closing duties, supporting seamless daily business operations.
- Processed customer prescriptions accurately and efficiently.
- Assisted pharmacists in preparing medication orders.
- Managed inventory levels and organized stock in pharmacy.
Education
GED -
Some college
01-2012
Skills
- Medication compounding
- New hire onboarding
- Medication management
- Drug inventory control
- Regulatory compliance
- Parata Machine
- Pharmacy software
- Workflow optimization
- Team leadership
- Staff development
- New hire onboarding
- Staff training
- Attention to detail
- Customer service
- Staff training
Certification
- PTCB
Timeline
Lead Pharmacy Technician/Buyer
East Alabama Apothecary
12.2020 - 03.2026
Lead Pharmacy Technician
Nationals Pharmacy
07.2020 - 01.2020
Inventory Specialist/Lead Pharmacy Technician
Heartland Pharmacy/ClearMed Solutions
11.2019 - 01.2020
Lead Pharmacy Technician
Heartland Pharmacy
07.2015 - 01.2019
Pharmacy Clerk/Pharmacy Technician
Collier Drug Stores
11.2013 - 06.2013
Compounding Technician/Lead Technician
Collier Drug Stores
06.2013 - 01.2015
GED -
Some college