Kristina Hankey
Vail,Arizona
Summary
Proven expertise in enhancing patient experiences and community integration, leveraging strong documentation skills and disability awareness. Excelled in creating personalized therapeutic plans and fostering client advocacy, resulting in significant progress monitoring. Demonstrated ability to maintain professionalism and empathy, ensuring high customer satisfaction and effective conflict resolution.
Overview
11
11
years of professional experience
Work History
Therapeutic Recreation Aide
City Of Sierra Vista
02.2016 - 02.2017
- Continually assessed program offerings to ensure relevance with current industry standards and emerging trends in therapeutic recreation practice.
- Facilitated community integration through outings to local events or attractions that aligned with patients'' interests while enhancing their social skills.
- Enhanced patient experience by developing personalized therapeutic recreation plans based on individual needs and interests.
- Developed strong rapport with patients by actively listening to concerns, addressing questions, and demonstrating empathy during sessions.
Animal Caretaker
Fort Meade Animal Care Center
06.2009 - 04.2010
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
Therapeutic Recreation Aide
City Of Sierra Vista
04.2007 - 04.2009
- Facilitated community integration through outings to local events or attractions that aligned with patients'' interests while enhancing their social skills.
- Enhanced patient experience by developing personalized therapeutic recreation plans based on individual needs and interests.
- Provided a safe and supportive environment for patients to explore new leisure opportunities and enhance their quality of life.
- Developed comprehensive treatment plans with clearly defined goals, objectives, and methods to guide patient progress through the therapeutic process.
Customer Service Representative
AEGIS COMMUNICATIONS, Humana Insurance
03.2006 - 04.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree -
Cochise College
Sierra Vista, AZHigh School Diploma -
Buena High School
Sierra Vista, AZ06.2004
Skills
- Client Advocacy
- Progress Monitoring
- Disability Awareness
- Documentation skills
- Inclusive Practices
- Activity Planning
Timeline
Therapeutic Recreation Aide
City Of Sierra Vista
02.2016 - 02.2017
Animal Caretaker
Fort Meade Animal Care Center
06.2009 - 04.2010
Therapeutic Recreation Aide
City Of Sierra Vista
04.2007 - 04.2009
Customer Service Representative
AEGIS COMMUNICATIONS, Humana Insurance
03.2006 - 04.2008
No Degree -
Cochise College
High School Diploma -
Buena High School
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