Summary
Overview
Work History
Education
Skills
Areasofexpertise
Timeline
Generic

Kristina Hansen

San Diego,CA

Summary

Approximately 3 years experience in Food Service Industry 4 years of training in Special Education Proficient with Microsoft OS and Microsoft Office Suite CA Food Handler’s Certificate Dedicated to work and finishing tasks in a timely manner Ability to work efficiently in teams and in fast paced environment Microsoft excel Excel Spreadsheets Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

2
2
years of professional experience

Work History

Cashier/Buyer's Specialist

Buffalo Exchange
SAN DIEGO, California
05.2022 - 08.2024
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Managed inventory control systems to track stock levels, deliveries and related information.
  • Analyzed market trends and competitor data to identify opportunities for cost savings.
  • Advised clients on proper care techniques for garments and accessories.
  • Analyzed sales data to inform future purchasing decisions for the business.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Replenished stock of hangers as needed.
  • Adhered to safety guidelines while lifting heavy boxes of merchandise.
  • Organized clothing racks according to size, color, and style.
  • Monitored dressing rooms to ensure that no merchandise was removed without being purchased.
  • Performed opening and closing duties such as counting money in cash drawer and restocking supplies.

Cashier

Marugame Udon
Los Angeles
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Monitored inventory levels of food items used during meal services.
  • Assisted with unloading deliveries from suppliers into storage areas.

Volunteer

UCLA Fowler Museum
Los Angeles
  • Provided assistance to staff in the daily operations of the organization.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Organized and set up displays of artifacts in designated areas of the museum.
  • Helped maintain a safe environment by monitoring visitors and ensuring that all safety protocols were followed.
  • Researched historical facts related to museum artifacts for use during educational programs or lectures.
  • Provided administrative support such as filing, data entry, scanning documents.

Cashier

Taco Bell/Pacific Park
Santa Monica
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Monitored inventory levels of food items used during meal services.
  • Ensured that all foods were prepared according to health department regulations.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Properly stored all leftover food items after each shift.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Performed opening and closing duties as assigned by management.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Cleaned kitchen areas, equipment and utensils.

Volunteer

Agape International
Culver City
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Carried out regular inspections of premises to ensure health and safety standards are met.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Assisted in meal preparation including preparing snacks and drinks.
  • Participated in professional development opportunities related to childcare practices.
  • Provided safe, nurturing and stimulating environment for children.
  • Maintained accurate records of daily attendance and other related information.
  • Collaborated with colleagues to provide a high standard of care for each child.

Waitress

Thai Tokyo
Melbourne, FL
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Replenished beverages when necessary.
  • Organized take-out orders efficiently according to customer requests.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Performed basic math calculations when computing bills for customers' meals.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Greeted customers and provided menus.
  • Prepared checks accurately and processed payments promptly.

Sales Associate

Forever 21
Santa Monica, CA
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Tracked sales performance metrics to identify trends in market place.
  • Conducted inventories on a regular basis to track stock levels.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.

Food Prep/Server

Harbor City Elementary
Melbourne, FL
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted with inventory control of food, supplies, and equipment.
  • Rotated stock on a daily basis to maintain product freshness.
  • Served meals following established portion guidelines for each item being served.
  • Disposed of waste appropriately according to facility policies and procedures.
  • Prepared food items according to recipes and menu specifications.
  • Stocked shelves with necessary supplies such as napkins, silverware, plates, cups.
  • Provided customer service to students, faculty, staff, and visitors in an efficient manner.

Volunteer

The Scott Center & Best Buddies
Melbourne, FL
  • Provided instruction in academic, communication, and social skills to special education students.
  • Communicated regularly with parents regarding their child's progress.
  • Adapted curriculum materials as needed to meet individualized student needs.
  • Collaborated closely with related services providers such as speech therapists.
  • Established positive relationships with students and their families.
  • Served as an advocate for special education students within the school system.
  • Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.

Education

GED -

Eau Gaulie High School
Melbourne, FL
01.2014

Skills

  • Food Service
  • Menu Presentation
  • Customer Service
  • Sales
  • Menu Knowledge
  • Food Preparation
  • Promotion
  • Delivery
  • Baking
  • Dishwashing
  • Retail
  • Cash Register Operation
  • Customer Assistance
  • Pricing
  • Quality Control
  • Organization
  • Problem Solving
  • Special Education
  • Daycare
  • Support
  • Daily Activities
  • Childcare
  • Parent Communication
  • Behavior Management
  • Teaching
  • Social Skills
  • Disability Support
  • Strategic Planning
  • Instruction
  • Hygiene
  • Safety
  • Drawer balancing
  • Proficient in [Software]
  • Retail Merchandising
  • Staff Mentoring
  • Cash Management
  • Payment Processing
  • Cash Handling
  • Product Recommendations
  • POS Systems
  • Inventory Control
  • Daily Reporting
  • Product Knowledge
  • Customer service excellence
  • Complex Problem-Solving
  • Conflict Resolution
  • Loss Prevention
  • Inventory Management
  • Ordering and stocking
  • Time management skills
  • Customer Relations

Areasofexpertise

  • Food Service, Presented menus to guests and answered questions about menu items, and made recommendations for additional items to increase sales, Maintained knowledge of current menu items, garnishes, ingredients, and preparation, Promoted the restaurant by delivery fliers to nearby apartments and companies, Prepared and served meals 2x a day for 300+ students in a timely manner, Baked cookies, cakes, and bread, Washed pots, pans, dishes, utensils, and other cooking equipment
  • Retail, Operated cash register and assisted customers with their purchase, Priced incoming donations based on the quality of the items, and discarded donations that did not meet quality standards, Cleaned dressing rooms and organized clothing, shoes, and other items into their appropriate bins to be put on the racks, Greeted and assisted customers with questions they have and worked to resolve any issues
  • Special-Education & Daycare, Provided support to young toddlers to perform daily activities, such as using the restroom, washing hands, and making snacks, Played one-on-one with children to calm them down, Communicated with children's parents about the program and children’s behaviors, Taught children social skills who struggled with mental and physical disabilities, Developed strategies to meet the needs of students with a variety of disabilities., Instructed students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety, or food preparation

Timeline

Cashier/Buyer's Specialist

Buffalo Exchange
05.2022 - 08.2024

Cashier

Marugame Udon

Volunteer

UCLA Fowler Museum

Cashier

Taco Bell/Pacific Park

Volunteer

Agape International

Waitress

Thai Tokyo

Sales Associate

Forever 21

Food Prep/Server

Harbor City Elementary

Volunteer

The Scott Center & Best Buddies

GED -

Eau Gaulie High School

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Kristina Hansen