Hi, I’m
KRISTIN A. HAPPE
Charleston,SC
Summary
Customer service professional with 10+ years experience. A factotum, customer-centric, detail-oriented, go-getter that is seeking a new professional challenge!
Overview
16
years of professional experience
Work History
Rangam
Program Management & Implementation Coordinator
03.2022 - 07.2023
Job overview
- Served as key client point of contact, managed priorities and drove work of matrixed team of sales, product, technology and implementation
- Managed mid-to large-sized Fortune 500 client accounts
- Managed administrative tasks on program implementations and projects
- Met needs of team members and departments; met deadlines and milestones set by project team.
- Involved in every aspect of projects, including all short/long-term goals, project calendar and SOW; oversaw process from planning to completion, executing specific stages of plans
- Worked closely with Marketing team to ensure deliverables were finalized (Program Guide/Playbooks, flyers, surveys, newsletters, etc.)
- Managed program implementations, including file sharing, file mapping and other components
- Trained new employees on Implementation Coordinator role; troubleshooted IT/Outlook 365 issues with peers
Imagine One Technology & Management, Ltd
Office Manager/Recruiter
12.2017 - 01.2022
Job overview
- Managed Charleston, SC office to ensure that all needs were met; including security protocol, onboarding new hires, and providing contract related support
- Filled placements for SPAWAR client, including Tech/Engineering (cyber); strongly contributed to Seaport-e $9.9M TSOA Task Order, in addition to other contracts
- Created job requisitions and posts on website via CATS Applicant Tracking System and job posting websites, such as Indeed
- Conducted phone screens for prospective candidates and made decisions based on qualifications
Technica LLC (Contract)
Lead Recruiter Specialist
02.2016 - 03.2017
Job overview
- Filled 50+ placements, including Help Desk Technicians, MRAP Mechanics, Gunsmiths, and TSA Managers
- Created announcements for open job positions; posted announcements on internal CATS Applicant Tracking System and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates
- Addressed questions from candidates, employees, and outside organizations regarding current employment opportunities and application status
- Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, and notified results
Blackbaud (Contract)
Event Marketer Specialist
04.2015 - 09.2015
Job overview
- Worked in Corporate Marketing department to handle event coordination, planning, and logistics: provided assistance to internal stakeholders for all webinars including scheduling, set up, delivery, recording, wrap up, and reporting
- Managed internal and external host accounts through the ON24 platform; posted webinars externally; ensured webinar central and all documentation remain up to date; maintained branding across webinar sites and platforms
- Managed WebSeminars email box and responded to registrant needs; provided basic technical support before, during, and after webinars
- Offered best practice guidance as needed to on-site and webinar presenters on platform functionality
Catamaran Resort Hotel and Spa, Evans Hotels Group
Senior Sales Coordinator
03.2014 - 02.2015
Job overview
- Handled all aspects of booking and event inquiries for guests and future guests to attract sales and revenue to the hotel
- Responsible for interacting with guests, clients and associates to ensure excellent guest service and to communicate the goals of the department
- Worked closely with Accounting department and Hightail cloud service to process invoices, payments, funds, and expense reports
Salvation Army World Service HQ (Contract)
Administrative Specialist
05.2013 - 11.2013
Job overview
- Provided administrative support to Program and Development departments
- Handled donor acknowledgements and associated processes for any incoming gifts to SAWSO
- Supported maintenance of information systems and media related material development
MBA Consulting Services, Inc
Marketing Specialist
02.2013 - 05.2013
Job overview
- Served as the liaison with the United States Army Intelligence and Security Command on all marketing and communications activities
- Planned and executed annual calendar of events such as conferences, college campus visits, job fairs, and other events to reach cyber talent; measured output of marketing activities and produced monthly report of results
- Developed and maintained relationships with relevant industry groups, universities, and other organizations that were essential to strategic marketing planning; researched emerging marketing opportunities; coordinated with recruiters
- Produced marketing collateral and assets including displays, brochures, and promotional material
- Oversaw corporate and cyberspaceskills.com web sites to ensure INSCOM content was relevant
DLT Solutions
Marketing Coordinator
08.2011 - 12.2012
Job overview
- Received Salsa Red Marketing Chair award in July 2012
- Developed annual marketing plans for Google for Government and Autodesk accounts
- Planned and executed all marketing activities; produced more than 3,000 leads that directly generated 25% of annual revenue
- Planned 17 Live Seminars and Tech Days/Conference/Roundtables and hosted 13 Webinars; drew 40% more registrants than the other divisions
- Produced lead forecasts and worked closely with the Google sales team to manage partner sales relationships
Cydecor, Inc, The Pentagon
Staff Director
04.2009 - 07.2011
Job overview
- Held Active Secret clearance
- Liaison for NIWO Director and staff
- Coordinated interoffice events, managed office services, as well as prepared, edited, and proofread correspondence and related material
Arlington County Public Schools
Kindergarten Assistant
01.2008 - 08.2008
Job overview
- Planned curriculum and individual lesson planning while maintaining strong organizational structure
- Instructed lessons to students with teacher
- Communicated with parents of students on a daily basis
Education
George Mason UniversityFairfax, VA
Bachelor of Arts from Psychology
01.2008
The Art Institute of PittsburghPittsburgh, PA (Remote)
32 Credits Toward Certification from Web Design
Skills
- Microsoft 365 (Excel, PowerPoint, Word)
- Organizational tools (ADP, Amazon Chime, Microsoft Teams, SharePoint, Teamwork, Trello, WebEx, Zoom)
- Paxton Netv6 Access Control
- Xerox WorkCentre 7835
- CATS Applicant Tracking System
- GoToWebinar / GoToMeeting
Timeline
Program Management & Implementation Coordinator
Rangam
03.2022 - 07.2023
Office Manager/Recruiter
Imagine One Technology & Management, Ltd
12.2017 - 01.2022
Lead Recruiter Specialist
Technica LLC (Contract)
02.2016 - 03.2017
Event Marketer Specialist
Blackbaud (Contract)
04.2015 - 09.2015
Senior Sales Coordinator
Catamaran Resort Hotel and Spa, Evans Hotels Group
03.2014 - 02.2015
Administrative Specialist
Salvation Army World Service HQ (Contract)
05.2013 - 11.2013
Marketing Specialist
MBA Consulting Services, Inc
02.2013 - 05.2013
Marketing Coordinator
DLT Solutions
08.2011 - 12.2012
Staff Director
Cydecor, Inc, The Pentagon
04.2009 - 07.2011
Kindergarten Assistant
Arlington County Public Schools
01.2008 - 08.2008
George Mason University
Bachelor of Arts from Psychology
The Art Institute of Pittsburgh
32 Credits Toward Certification from Web Design
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