Hi, I’m
Kristina Harper-Collins
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at CVS Pharmacy. Known for exceptional problem-solving abilities and a positive attitude, I excel in fostering relationships and adapting to change. Proven track record of enhancing customer satisfaction and mentoring staff to achieve operational excellence.
Professional caregiver with strong experience in child development and management, ensuring safe, nurturing environment. Adept at creating engaging activities, fostering learning, and adapting to evolving needs of children. Reliable team player focused on collaboration and achieving results. Skilled in communication, problem-solving, and maintaining high standards of care.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
21
years of professional experience
Work History
Self-employed
Personal Nanny
06.2020 - 05.2025
Job overview
- Ensured safety of children in various settings, including at home, during transportation, and on outings.
- Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
- Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
- Assisted in the coordination and management of family schedules, ensuring timely arrival at events and appointments while prioritizing the best interests of the child.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established trust with both parents and children by demonstrating reliability, professionalism, honesty, and empathy in all interactions.
- Supported families by adapting to their unique needs and schedules, ensuring smooth daily transitions.
- Assisted with homework completion and provided tutoring as needed, boosting academic performance.
- Improved children''s emotional well-being by providing nurturing care and a stable environment.
Growing Room Child Development Center
Preschool Teacher
01.2018 - 06.2020
Job overview
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
City Of Auburn
Dispatcher
03.2017 - 01.2018
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Family Dollar
Assistant Store Manager
01.2014 - 03.2017
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Hastings Entertainment Inc
Assistant Manager
02.2012 - 03.2017
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
CVS Pharmacy
Assistant Manager
01.2009 - 02.2012
Job overview
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Landmark Park
Cashier
06.2004 - 01.2010
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
New Mexico Institute of Mining And TechnologySocorro, NM
No Degree from N/A
Dothan High SchoolDothan, AL
High School Diploma
05-2008
Skills
- Positive attitude and energy
- Strong communication skills
- Patience and empathy
- Adaptable to change
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Work ethic and integrity
Accomplishments
Was selected out of 200 students to be part of a group of 20 that went to Australia as an Ambassador for the State of Alabama.
Timeline
Personal Nanny
Self-employed
06.2020 - 05.2025
Preschool Teacher
Growing Room Child Development Center
01.2018 - 06.2020
Dispatcher
City Of Auburn
03.2017 - 01.2018
Assistant Store Manager
Family Dollar
01.2014 - 03.2017
Assistant Manager
Hastings Entertainment Inc
02.2012 - 03.2017
Assistant Manager
CVS Pharmacy
01.2009 - 02.2012
Cashier
Landmark Park
06.2004 - 01.2010
New Mexico Institute of Mining And Technology
No Degree from N/A
Dothan High School
High School Diploma
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