Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Hartzer

Dallas,GA

Summary

Results-driven Store Manager with extensive experience in retail operations, encompassing opening and closing procedures, banking, merchandising, and recruitment. Recognized for exceeding sales targets through exceptional communication and relationship-building skills. Proficient in inventory management, staff training, and customer service, ensuring operational efficiency and enhanced revenue streams. Committed to fostering a collaborative environment that promotes team development and outstanding customer experiences.

Overview

19
19
years of professional experience

Work History

Store Manager

Dollar Tree Stores
Woodstock, GA
10.2017 - Current
  • Created weekly work schedules for store personnel.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Delegated work to staff, setting priorities and goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Implemented efficient systems for tracking stock movement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with safety regulations and company policies.
  • Updated and maintained store signage and displays.
  • Developed strategies to maximize sales and profitability.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Office Manager

American commercial & residential services
Lindale, GA
01.2010 - 09.2015
  • Delegated work to staff, setting priorities and goals.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Assisted in recruiting, onboarding and training new employees.
  • Maintained filing system for records, correspondence and other documents.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Supervised staff members, organized schedules and delegated tasks.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Assistant Director

Grandview Child Development Center
Des Moines, IA
08.2006 - 12.2009
  • Implemented quality control measures to uphold company standards.
  • Assisted in the coordination of special events and corporate functions.
  • Coordinated daily operations and managed workflow to enhance productivity.
  • Assisted in developing and implementing strategic plans to achieve organizational goals.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Created and maintained reports on operational performance metrics.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and managed a team of 10 employees to ensure efficient operations of the organization.
  • Implemented policies and procedures to ensure compliance with federal, state and local laws.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Helped maintain a safe and orderly learning environment.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Maintained accurate records of student attendance and grades.
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Supported and documented student growth and progress to achieve academic, social and emotional goals.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Facilitated communication between families and school personnel about issues relating to students' academic progress.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

Some College (No Degree) - CDA

Des Moines Area Community College
Ankeny, IA

Skills

  • Hourly shift management
  • Personnel development
  • Operational budgeting
  • Store operations oversight
  • Promotional planning
  • Supply chain management
  • Bank deposit procedures
  • Team development
  • Recruitment and hiring
  • Partnership building
  • Loss prevention
  • Sales expertise
  • Sales strategies
  • Outstanding communication skills
  • Leading staff meetings
  • Leadership development
  • Loss prevention procedures
  • Shift checklists
  • Retail merchandise quality standards
  • Customer service management
  • Customer relations
  • Employee scheduling
  • Staff management
  • Recruiting and hiring
  • Staff performance improvement
  • Delegating work
  • Team building and leadership
  • Maximizing profitability
  • Training and mentoring
  • Inventory forecasting
  • Inventory oversight
  • Store opening and closing
  • Retail sales techniques
  • Inventory management
  • Operations management
  • POS systems
  • Bank and safe deposits
  • Store displays
  • Operations
  • Friendly and positive
  • Accurate money handling
  • Merchandise planning
  • Relationship building and management
  • Cash management
  • Revenue generation
  • Customer response
  • Strategic thinker
  • Product merchandising

Timeline

Store Manager

Dollar Tree Stores
10.2017 - Current

Office Manager

American commercial & residential services
01.2010 - 09.2015

Assistant Director

Grandview Child Development Center
08.2006 - 12.2009

Some College (No Degree) - CDA

Des Moines Area Community College

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Kristina Hartzer