Kristina Hasankolli
Southgate,MI
Summary
Proven Office Manager/Medical Biller and Coder at S.M.Kaura MD, adept in office administration and customer service, significantly enhanced team productivity and streamlined operations. Expert in organizational skills and document management, achieving a harmonious workplace culture and efficient client inquiry turnaround. Demonstrates exceptional multi-tasking ability and clear communication, fostering strong relationships and operational excellence.
Overview
23
23
years of professional experience
Work History
Office Manager/Medical Biller and Coder
S.M.Kaura MD
10.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Manager
Benny's Home Cooking
09.2006 - 04.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Mirage Restaurant
01.2002 - 09.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate of Applied Science -
WCCCD
Taylor, MIRoss Medical Education
Taylor,MISkills
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Data Entry
Clear oral/written communication
Billing
Scheduling and calendar management
Document Management
Scheduling
Staff Management
Operations Management
Timeline
Office Manager/Medical Biller and Coder
S.M.Kaura MD
10.2013 - Current
Manager
Benny's Home Cooking
09.2006 - 04.2020
Manager
Mirage Restaurant
01.2002 - 09.2007
Associate of Applied Science -
WCCCD
Ross Medical Education
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