Kristina Hawkins
Fort Worth
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction and maintaining a positive professional relationship with both management and customers alike. Strong focus on teamwork and adaptability, consistently meeting changing needs and hitting sales targets. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Waffle House Restaurant
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with ticket/callout system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or positive guest interaction.
- Bussed and reset tables and washed dishes to keep dining room and work areas clean.
- Assisted in providing guidance on restaurant standards and best practices for new hires.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals in regards to sales targets and order accuracy.
- Used slow periods to restock to go supplies, ice, and delivery bags.
Lead Busser
V’s House Restaurant
10.2022 - 09.2023
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
- Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.
- Collaborated with servers to ensure timely delivery of food and beverages, resulting in improved service quality.
- Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
- Contributed to positive guest experiences through friendly interactions while serving water refills or assisting with inquiries about menu items.
- Promoted operational efficiency by coordinating with host/hostess to ensure proper seating of guests and facilitate table turnover in a timely manner.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Set up advertising signs and displays on shelves, counters and tables.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Bartender Assistant
Cover 2
05.2016 - 12.2016
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
- Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
- Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
- Mastered various mixing techniques, ensuring consistent drink quality across all orders.
- Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
- Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
- Communicated effectively with kitchen staff to ensure timely delivery of food orders to patrons at the bar area.
- Participated in promotional events and special occasions at the establishment, assisting in setup and execution to ensure successful outcomes.
- Improved drink presentation by garnishing each beverage with appropriate accompaniments.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Assisted in setting up and breaking down bar area for special events.
- Greeted customers and provided friendly, knowledgeable service.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Restocked ice, condiments, and snacks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Replaced empty kegs and soda syrups.
- Assisted wait staff with timely food delivery and guest requests.
- Offered product samples, answered questions and helped customers find items.
- Assisted customers with carry-out service.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Set up advertising signs and displays on shelves, counters and tables.
Education
High School Diploma -
Cedar Park Charter Academy
Cedar Park, TX06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales techniques
- Order accuracy
- Supply restocking
- Table bussing
- Relationship management
- Dining area maintenance
- Beverage preparation
- Inventory management
- Tableside etiquette
- Food sales and promotion
- Table setting
- Order delivery practices
- Front-of-house display creation
- Multitasking and organization
- Shift management
- Calm demeanor
- Team member support
- Positive guest interactions
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
- Cool under pressure
- Problem-solving
- Excellent communication
Timeline
Server
Waffle House Restaurant
06.2024 - Current
Lead Busser
V’s House Restaurant
10.2022 - 09.2023
Bartender Assistant
Cover 2
05.2016 - 12.2016
High School Diploma -
Cedar Park Charter Academy
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