Kristina Heinze
Gilbert,AZ
Summary
Collaborative leader with dedication to partnering with agency owners to promote growth and profitability. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Market Leader
Allstate Insurance Company
09.2014 - Current
- Provided leadership, guidance and coaching to agency owners, offering assistance with achieving sales goals.
- Monitored daily sales performance and provided feedback to each agency owner in my market.
- Facilitated regular market meetings to discuss challenges, successes and strategies.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and enforced policies and procedures for compliance with company policies.
Senior Sales Instructor
Allstate Insurance Company
12.2005 - 09.2014
- Demonstrated products and features to agents, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Trained new agents and staff on customer service, sales techniques and organizing strategies.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
Property Insurance Adjuster
Allstate Insurance Company
07.2003 - 12.2005
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Analyzed information gathered by investigations to report findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
Education
Bachelor of Science - Justice Studies
Arizona State University
Arizona05.2003
Skills
- Performance Monitoring
- Agency Management
- Sales Strategies & Goals
- Interpersonal Communication Skills
- Consultative Selling Techniques
- Key Performance Indicators (KPIs)
- Strategic Networking
- Corrective Actions
- Motivational Leadership
- Business Objective Analysis
- Reporting Tools
- Competitor Analysis
Certification
- Property and Casualty Licensed
- Life and Health Licensed
- Securities Series 6, 63, & 26 Licensed
Languages
Spanish
Native or Bilingual
Timeline
Sales Market Leader
Allstate Insurance Company
09.2014 - Current
Senior Sales Instructor
Allstate Insurance Company
12.2005 - 09.2014
Property Insurance Adjuster
Allstate Insurance Company
07.2003 - 12.2005
Bachelor of Science - Justice Studies
Arizona State University
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