Kristina Henderhan
Canton,OH
Summary
Conscientious Certified Pharmacy Technician known for high productivity and efficient task completion. Skilled in patient communication, and maintaining accurate pharmacy records. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Department Of Veterans Affairs
Dayton, OH
07.2022 - Current
- Receives telephone calls at an inbound call center from veterans or their representatives regarding a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities.
- Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly, and in a timely manner.
- Seeks assistance from the designated Pod Leader Technician, a pharmacist, or a supervisor when responding to unusual questions, or when reasonable attempts to satisfy a caller have been unsuccessful.
- Is prompt in answering and dealing with telephone calls, and supports the goal of obtaining first call resolution for Veterans, regardless of whether it’s a pharmacy-related issue.
- Acts as an educator and liaison between the Veteran and various areas of care for the Veteran: Care in the Community, Primary Care Team, and Outpatient Pharmacies.
- Utilizes various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritizes and organizes tasks to efficiently accomplish service goals.
- Collaborates with other healthcare professionals to ensure optimal patient care.
- Participates in continuing education and training to stay current with pharmacy practices and technology.
- Responds to emergency situations with speed, expertise, and level-headed approaches to provide optimal care, support, and life-saving interventions.
- Maintains confidentiality in matters related to veterans.
- Provides emotional support to veterans and their families during difficult times.
- Maintained confidentiality in matters related to patients
- Adhered to ethical standards while providing quality healthcare services remotely.
- Documented services discussed and provided details in electronic medical records.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
- Updated system with order specifics and customer details, preferences, and billing information.
Certified Pharmacy Technician
Akron Children's Hospital
Akron, OH
03.2018 - 07.2022
- Prepared compound medications under the supervision of a licensed pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Managed medication therapy and adjusted dosages for inpatient care based on patient responses and clinical conditions.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Provided technical support to pharmacists in preparing intravenous admixtures according to established protocols.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed quality assurance activities including checking for outdated or mislabeled drugs.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Adhered to safety policies and procedures while handling hazardous materials.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Maintained proper storage and security conditions for drugs.
- Ensured compliance with all applicable laws governing the practice of pharmacy.
- Answered telephones to respond to questions or requests.
- Assisted with compounding sterile preparations such as ointments, creams, gels, solutions, suspensions, irrigations.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Repackaged bulk drugs into unit-dose containers using automated systems or manual methods as required.
Certified Pharmacy Technician
Aultman hospital
Canton, OH
10.2016 - 02.2018
- Prepared compound medications under the supervision of a licensed pharmacist.
- Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
- Followed proper disposal procedures for expired or unused medications.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Checked for completeness of all new labels and refill labels.
- Entered patient profile information into computer systems accurately and completely.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Reviewed stock levels and placed orders for additional supplies as needed.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Assisted pharmacists in preparing intravenous admixtures and chemotherapy drugs.
- Assisted in the development and implementation of hospital pharmacy policies and procedures.
- Adhered to all safety protocols when handling hazardous materials.
Certified Pharmacy Technician
Medicine Center Pharmacy
Canton, OH
07.2015 - 10.2016
- Properly filled and dispensed an average of 400 prescriptions per day
- Effectively resolved insurance rejections and other billing issues
- Managed drug and supply inventories
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Regularly stocked shelves, rotated stock and checked for expired medications
- Completed new and updated patient profiles, including lists of patient medications
- Receptively answered customer questions and helped locate desired items in the pharmacy
- Efficiently operated cash register and handled cash, checks, and charge transactions
- Managed over 200 medsynced patients medication
- Medsyncing medications for patients is very helpful for both the patient and the pharmacy
Certified Pharmacy Technician
Giant Eagle
Canton, OH
11.2009 - 07.2015
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Compiled customer demographic, allergy and medical history background.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Verified prescriptions and drug labels, documents and packages.
- Maintained records of controlled substances dispensed according to state regulations.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Entered patient profile information into computer systems accurately and completely.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Operated cash registers to accept payments from customers.
- Performed administrative duties such as filing, data entry, answering phones.
Certified Pharmacy Technician
Marcs's Pharmacy
Canton, OH
03.2007 - 11.2009
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Compiled customer demographic, allergy and medical history background.
- Verified prescriptions and drug labels, documents and packages.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Entered patient profile information into computer systems accurately and completely.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Operated cash registers to accept payments from customers.
Certified Pharmacy Technician
Rite Aid
Canton, OH
01.2001 - 03.2007
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Compiled customer demographic, allergy and medical history background.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Verified prescriptions and drug labels, documents and packages.
- Maintained records of controlled substances dispensed according to state regulations.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Entered patient profile information into computer systems accurately and completely.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Operated cash registers to accept payments from customers.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Performed administrative duties such as filing, data entry, answering phones.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Interpreted and processed medication orders under supervision of pharmacist.
Education
High School Diploma -
McKinley High School
Canton, OH05-2002
Skills
- Listens attentively
- Openly expresses ideas
- Negotiates and resolves differences
- Provides well-thought-out solutions
- Motivates others
- Makes decisions
- Leads groups
- Teaches/Trains/instructs
- Cooperates
- Supportive
- Multi-tasks
- Critical thinker
- Emotional intelligence
- Works independently with little to no supervision
- Detail oriented
Certification
Certified Pharmacy Technician: PTCB
Certification Number: 10078386
Expiration Date: April 30, 2027
Timeline
Certified Pharmacy Technician
Department Of Veterans Affairs
07.2022 - Current
Certified Pharmacy Technician
Akron Children's Hospital
03.2018 - 07.2022
Certified Pharmacy Technician
Aultman hospital
10.2016 - 02.2018
Certified Pharmacy Technician
Medicine Center Pharmacy
07.2015 - 10.2016
Certified Pharmacy Technician
Giant Eagle
11.2009 - 07.2015
Certified Pharmacy Technician
Marcs's Pharmacy
03.2007 - 11.2009
Certified Pharmacy Technician
Rite Aid
01.2001 - 03.2007
High School Diploma -
McKinley High School