Kristina Henson
Ankeny,IA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
6
6
years of professional experience
Work History
Office Manager/Administrative Assistant
Rose Foot Clinic
Fairfield , IA
2018.08 - 2022.01
- Schedule appointments each day
- Maintain all patient confidentiality regulations
- Communicate patient information and symptoms with physicians
- Update database with information quickly and efficientl
- Manage office operations efficiently
- Perform general clerical tasks and administrative responsibilities as needed
- Created new patient packet that is mailed out to each new patient prior to their first visit to the clinic (includes medical release, insurance and medical history forms)
- Managed incoming emails, voicemails and mail, determining what needed an immediate, time-sensitive response
- Record patients' medical and dental histories
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
- Schedule [how many] patient visits each day
- Enter data to include all new information and changes to old information
- Call center Microsoft office
- Medical Office Experience Medical Billing
- Customer care
- Maintain records of received data and source documents
Front Desk Receptionist
PARK PLACE DENTAL
Des Moines , IA
2015.08 - 2018.07
- Confirm claim submissions adhere to insurance carrier requirements, including current codes and proper documentation to support procedures
- Track and update tasks to ensure deadline accomplishment
- Checked [how many] patients in and out of the medical clinic per day, including scheduling appointments, collecting co-pays/deductibles and applying CPT and ICD-10 codes
- Verified insurance coverage for all new patients and monitored existing patients’ insurance coverage for potential changes
- Manage all day-to-day operations, including front desk, payment processing, scheduling, and human resources
- Retrieved laboratory analysis results from management system to verify patient information corresponded with laboratory results
- Greet patients/customers with warm, friendly attitude
- Submitted insurance claims using the correct ICD-10, CPT and HCPCS codes
- Scan medical records, create claims and enter demographic information through EMR software
- Languages
- English
Education
Skills -
12.1999
Skills
- Accounts Payable and Receivable Auditing
- Payroll Administration
- Medical Billing and Collections
- Office Supplies and Inventory
- Skilled in Microsoft Office
- Collecting Statements
- Managing Appointments
- Data Communications
Timeline
Office Manager/Administrative Assistant - Rose Foot Clinic
2018.08 - 2022.01
Front Desk Receptionist - PARK PLACE DENTAL
2015.08 - 2018.07
Ottumwa Indian Hills Community College - Skills,
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