KRISTINA HERRERA

• Responded to customer requests, offering excellent support and recommendations to address needs.
• Increased efficiency and team productivity by promoting operational best practices.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.

• Responded to customer requests for products, services, and company information.
• Responded proactively and positively to rapid change.
• Increased efficiency and team productivity by promoting operational best practices.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Met customer call guidelines for service levels, handle time and productivity.

• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Built strong relationships with clients to deliver emotional support and companionship.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

• Specialized in repairing Apple phones and frequently worked on other manufacturer models.
• Installed new operating systems in iOS and MacOS devices.
• Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
• Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
• Installed and configured new devices and system components.
• Performed preventive maintenance of telecommunications equipment.
• Responded to customer requests for products, services, and company information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.

• Managed high levels of call flow and responded to technical support needs.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.

Currently working towards my Associates Degree in Sociology with a goal of obtaining my Bachelor’s Degree