Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristina Herring

Amarillo,Texas

Summary

Compassionate Patient Benefits Specialist recognized for high productivity and efficiency in task completion. Possess deep knowledge in insurance verification, claims processing, and patient advocacy, ensuring smooth and effective operations within healthcare settings. Excel in communication, problem-solving, and empathy, skills that facilitate positive outcomes for patients navigating complex benefits systems.

Overview

18
18
years of professional experience

Work History

Patient Benefits Specialist

Texas Oncology
Amarillo, TX
11.2021 - Current
  • Educated patients about their rights and responsibilities when it comes to healthcare coverage options and associated costs, deductibles, co-pays.
  • Worked collaboratively with other departments to ensure timely processing of claims payments.
  • Assisted in the development of policies and procedures related to patient billing and benefit claims.
  • Reviewed patient records to determine eligibility for benefits coverage.
  • Developed and maintained effective relationships with patients, staff and insurance companies.
  • Addressed any complaints from customers concerning discrepancies in their benefits package or other issues related to their policy provisions, limitations, exclusions.
  • Responded to inquiries regarding coverage, claim status, and payment issues. From patients or providers via phone or email.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.

Routing Coordinator

Affiliated Foods Inc.
Amarillo , TX
08.2021 - 11.2024
  • Analyzed data to identify areas for improvement in routing efficiency.
  • Scheduled and coordinated daily routes for drivers.
  • Resolved issues arising from customer complaints or vehicle breakdowns.
  • Managed changes in delivery schedules due to weather or traffic conditions.
  • Audited invoices, bills of lading, and other documents related to deliveries.
  • Utilized mapping software to create optimized routes based on customer needs.
  • Assisted in resolving disputes between customers, vendors, and drivers.
  • Dispatched drivers according to customer demand.
  • Communicated with customers regarding delivery times and locations.

Insurance Agent

Luster Insurance Agency
Amarillo, TX
09.2018 - 11.2021
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Processed payments received from clients promptly according to established procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Generated reports detailing sales activities, client interactions, and progress towards goals.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.

Insurance Coordinator

AIG Insurance
Amarillo, TX
09.2006 - 06.2018
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with colleagues from other departments to resolve escalated customer issues.
  • Investigated discrepancies between actual charges and expected premiums.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Assisted in the development and implementation of customer service policies and procedures.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Processed new policy applications and updated existing policy documents.
  • Participated in team meetings and contributed to team goals and objectives.
  • Processed insurance policy changes and updates accurately and efficiently.

Education

High School Diploma -

Amarillo High School
Amarillo, TX
05-2004

Some College (No Degree) - Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL

Skills

  • Healthcare knowledge
  • Benefits Administration
  • Financial Counseling
  • Policy understanding
  • Claims Processing
  • Benefits Explanation
  • Documentation And Reporting
  • Relationship Building

References

References available upon request.

Timeline

Patient Benefits Specialist

Texas Oncology
11.2021 - Current

Routing Coordinator

Affiliated Foods Inc.
08.2021 - 11.2024

Insurance Agent

Luster Insurance Agency
09.2018 - 11.2021

Insurance Coordinator

AIG Insurance
09.2006 - 06.2018

High School Diploma -

Amarillo High School

Some College (No Degree) - Billing And Coding

Ultimate Medical Academy - Clearwater

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Kristina Herring