Kristina Hodge

Swickard Auto Group/Swickard Toyota

08.2006 - Current

Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
Improved inventory management by implementing efficient tracking systems and conducting regular audits.
Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
Organized parts storage and stocked inventory according to established guidelines.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Summary