Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
SalesAssociate
Kristina Hood

Kristina Hood

St. Petersburg,Florida

Summary

  • Dedicated Office Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
  • Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
  • Dedicated Office Manager , Administrative assistant with over ten years of successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Word,Excel,QuickBooks,and Microsoft 365 etc.. and history achieving high data output and maintaining a workplace that ran smooth, every one worked as a team player and work was done to the greatest satisfaction and by the dead line at the latest

Overview

8
8
years of professional experience

Work History

Office Manager and Personal Assistant

Dunn & Dunn
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Maintained and updated office records, both digital and physical.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Answered high volume of phone calls and email inquiries.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Created and managed office systems to efficiently deal with documentation.
  • Filed paperwork and organized computer-based information.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Updated and maintained confidential databases and records.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Wrote reports, executive summaries and newsletters.
  • Took notes and dictation at meetings.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Screened personal and business calls and directed to appropriate party.

Customer Service Representative and Data Entry

Mark Myer MedIt
  • Responded to customer requests for products, services, and company information.

Appointment Setter Data Clerk Entry

Mutual Of Omaha
10.2017 - 07.2018
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Data Entry Clerk and CSR Rep

Universal Health Care
07.2014 - 12.2016

Cobra Insurance Csr Rep

Ceridian
12.2010 - 12.2014
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Education

High School Diploma - General Studies

North East Highschool
St. Petersburg, FL

Associate Of Business Administration - Business Management

Saint Petersburg College
St. Petersburg, FL

Skills

  • Sage 50 US
  • Number WPM typing speed
  • Multi-line phone proficiency
  • Filing and data archiving
  • Spreadsheet management

Accomplishments

  • Trained several temporary accounting administrative staff during tax season.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Our greatest strengths lie not how much we differ from each other , but in how much, how very much we are the same
Elenath Easawan

Timeline

Appointment Setter Data Clerk Entry

Mutual Of Omaha
10.2017 - 07.2018

Data Entry Clerk and CSR Rep

Universal Health Care
07.2014 - 12.2016

Cobra Insurance Csr Rep

Ceridian
12.2010 - 12.2014

High School Diploma - General Studies

North East Highschool

Associate Of Business Administration - Business Management

Saint Petersburg College

Office Manager and Personal Assistant

Dunn & Dunn

Customer Service Representative and Data Entry

Mark Myer MedIt

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