Kristina Hrinda
Summary
Adaptable Director successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration, customer service and inventory management.
Overview
18
18
years of professional experience
Work History
Director of Culture and Advocacy
Corso Atlanta
Atlanta, GA
01.2023 - 02.2024
- Served as link between management and associates by handling questions, and helping resolve work-related problems.
- Advised fellow leadership on issues related to creating a healthy work environment.
- Oversaw all aspects of human resources functions such as recruitment, training, and payroll administration.
- Supervised a team of 10, including Concierge and Security Guards, ensuring tasks were completed efficiently and effectively.
- Developed associate orientation and training programs for new hires.
- Handled associate discipline and termination to address policy infractions.
- Liaised between management and associates by relaying work information, adjustments and grievances.
- Resolved conflicts among staff members related to job duties and the community.
- Provided leadership, insight and mentoring to newly hired associates to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored trends in workplace culture and identified potential risks or opportunities.
- Enhanced associate welfare by adhering to established procedures for duration of investigations and disciplinary actions.
- Managed associate recruitment, hiring and interview processes.
- Conducted associate performance reviews and implemented corrective actions to increase productivity.
Business Manager/Assistant Executive Director
The Villas at Canterfield
Cumming , GA
08.2016 - 11.2022
- Maintained all vendor, resident and associate contracts and files.
- Developed and implemented organizational policies and procedures.
- Managed day-to-day operations of the organization including monitoring expenditures and ensuring compliance with regulations.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Managed operations in accordance with budget to handle all needs, including inventory, postage and vendor services.
- Produced and distributed all Resident invoices, credits and billing.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Supervised Concierge Department of 7-member team.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Worked with the Executive Director in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
- Facilitated associate onboarding services and supported department members to increase productivity and performance.
- Reviewed contracts and negotiated terms with vendors to obtain best pricing for products and services needed by the organization.
- Resolved, associate, resident and family inquiries and complaints requiring management-level escalation.
Production Manager
TREEBIRD BRANDING
Atlanta, GA
09.2014 - 07.2016
- Point person for office manager duties including maintenance, mailing, supplies, equipment and billing.
- Managed relationships with vendors, service providers, and landlord, ensuring all items are invoiced and paid on time.
- Organized office operations and procedures.
- Managed office schedules, calendars and client project lists.
- Monitored office receipts and spending.
Corporate Trainer/Manager
GORDON BIERSCH BREWERY RESTAURANT GROUP
Atlanta, GA
03.2006 - 09.2015
- Lead training efforts on company culture, standard operating procedures and quality of work in the opening of Gordon Biersch locations nationwide.
- Responsible for new-hire training of approximately 100 associates.
- Worked closely with consumers, corporate and other divisions of the Gordon Biersch brand to develop sales strategy and future direction of training efforts.
- Managed restaurant operations during peak business hours during which, the store has done $30,000+ in sales.
- Helped develop in-store procedures geared toward employee motivation and retention in order to maintain a well-balanced company culture.
Physician Recruiter/Office Manager
QUEST HEALTHCARE SOLUTIONS
Atlanta, GA
11.2012 - 05.2013
- Sourced, screened and formally submited physicians for all open job orders.
- Generated new leads on the client and physician side to build company database through constant research, cold-calling and email.
- Scheduled travel for all contracted physicians.
- Organized the office layout and maintain supplies of stationary and equipment.
- Responsible for all new-hire induction and training.
Education
Bachelor of Science - Marketing
Georgia State University
01.2007
Skills
- Microsoft Office Suite, Google Workspace and fluent in both PC and Apple platforms
- Policy/program development
- Cross-functional team management
- Operational oversight
- Associate motivation
- Documentation proficiency
Timeline
Director of Culture and Advocacy
Corso Atlanta
01.2023 - 02.2024
Business Manager/Assistant Executive Director
The Villas at Canterfield
08.2016 - 11.2022
Production Manager
TREEBIRD BRANDING
09.2014 - 07.2016
Physician Recruiter/Office Manager
QUEST HEALTHCARE SOLUTIONS
11.2012 - 05.2013
Corporate Trainer/Manager
GORDON BIERSCH BREWERY RESTAURANT GROUP
03.2006 - 09.2015
Bachelor of Science - Marketing
Georgia State University
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