Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Kristina Huertas

Concord,NC

Summary

Systematic administrative professional experienced in coordinating work between the departments to expertly handle processing. Well-organized and diligent with an analytical and fastidious approach. Adaptable in nature when dealing with all types of situations and concerns.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Management Specialist

CareSphere HomeCare
Bethlehem, PA
10.2020 - Current
  • Acted as office manager during normal operating business hours.
  • Answered calls, forwarded messages and assisted with trouble shooting for various application issues (Paylocity, HHAX)
  • Under the direct supervision of an RN, visited potential clients' homes after receiving the referral to conduct a clinical initial home care assessment to begin start of care.
  • Alongside the patients or the authorized agents, created a Plan of Care for the aides to follow upon service start date
  • Completed recertification visits required by the State, updating care plan, documenting any concerns and issues, while resolving all incidents, and ensuring quality care.
  • Maintain rapport with service coordinators from various health insurances to work as a team to provide the best care possible for participants.
  • Responsible for obtaining service agreements from each new admission.
  • Conducted Insurance verification biweekly for 300+ patients
  • Conducted new hire orientations and onboarding processes for incoming employees.
  • Collaborated with internal teams such as product marketing, sales operations, and content marketing to meet business objectives.
  • Developed and implemented Quality Assurance protocols to ensure compliance with safety standards.
  • Maintained records of all processed mail items, such as date of receipt, type of item, weight, cost.
  • Maintained confidentiality of sensitive information entered into the system.

Office Manager

Person Directed Supports, Inc.
Whitehall Township, PA
10.2020 - 04.2021
  • Oversaw the basic operations of various departments, consisting of over 485 employees.
  • Created biweekly newsletters, monthly memos announcing company events such as job fairs, holiday events and reminding employees of their training dates as per state requirements
  • Created training dates/classes for impromptu trainings needed when merging with another company inheriting their clientele.
  • Greeted, screened and documented visitors as per protocol during Covid-19 Pandemic while keeping a germ free atmosphere with constant disinfecting and cleaning of the office.
  • Worked closely with the Directors of the company, ensuring a productive program for our individuals.
  • Maintained all company vehicle registration and inspection documents, kept up to date per state requirements.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations, including greeting visitors, answering calls, questions, or directing them to appropriate personnel.
  • Office intercommunication.

Mental Health Technician

KidsPeace
Orefield, PA
11.2017 - 10.2020
  • Overnight management of a Residential Center housing 60+ clients within 5 separate units
  • Management of 12 interchangeable staff members as shift lead, senior worker.
  • Trained in LSCI (Life Space Crisis Intervention), SCM & UKERU Certified
  • Responsible for the individual GAP training of new associates.
  • Trained in handling patients suffering from PTSD, Anxiety, Depression, and numerous other mental/behavioral diagnoses.
  • ENERGY proficient. Program used for all medical records for our clients.
  • Responsible for contacting emergency services during specific crisis events, such as elopements from the campus.
  • Respond to Crisis Events Campus-wide. (Hospital, Patriot Center, Pioneer Center and Inventor Center.)
  • Providing transportation for clients on off-ground events such as FCT's (home visit) or medical reasons (Emergency Room, Sleep Study, etc)
  • Leading drills for emergency situations
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Assist nursing with medication pass and body assessments, as needed.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Documentation/monitoring of refrigeration temperatures, expiration dates on food provided for clients, weekly bedbug checks in compliance with state regulations.
  • Familiar with DPW regulations.
  • Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.

Assistant Supervisor / Lead School Age Teacher

Rising Star Learning Center
Easton, PA
02.2012 - 08.2017
  • Answered telephones, light office filing, received and recorded tuition payments
  • Provided transportation to and from various schools
  • Lead Summer Camp Counselor - Developed an entire summer camp program that included fun-learning activities and field trips
  • Prepared meals for both business locations
  • Lead teacher in all age groups (Infants, Toddlers, Preschool, School Age)
  • Provided homework assistance, academic enrichment and physical activity by following curriculum and materials.
  • Developed and implemented creative activities for children such as arts, crafts, sports, and games.
  • Trained new staff members on safety procedures and regulations.
  • Adhered to established policies and procedures while providing excellent customer service.
  • Assisted in the recruitment process by conducting interviews for potential candidates.
  • Resolved conflicts between participants in an efficient manner while maintaining a high level of professionalism.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Education

High School Diploma - Business

Grace H Dodge Career And Technical High School
Bronx, NY
06.2009

Skills

  • Microsoft Office
  • Behavioral Health / Crisis Intervention
  • Administrative Management
  • Google Suite
  • Marketing and sales experience
  • Meticulous attention to detail
  • Customer Service-Oriented

Certification

Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

References

References available upon request.

Timeline

Quality Management Specialist

CareSphere HomeCare
10.2020 - Current

Office Manager

Person Directed Supports, Inc.
10.2020 - 04.2021

Mental Health Technician

KidsPeace
11.2017 - 10.2020

Assistant Supervisor / Lead School Age Teacher

Rising Star Learning Center
02.2012 - 08.2017

High School Diploma - Business

Grace H Dodge Career And Technical High School

Similar Profiles

CREATE PROFILE
Kristina Huertas