- Music
- Gym Workouts
- Dancing
- Yoga
- Road Trips
Kristina Hysler
Jacksonville,FL
Summary
Results-driven Service Coordinator with a strong background in managing service operations. Expertise in scheduling, personnel dispatching, and inventory management ensures optimal performance and enhanced customer satisfaction. Recognized for exceptional organizational abilities and a collaborative approach, complemented by strong communication skills that foster teamwork and drive success. Committed to delivering high-quality service and continuous improvement in operational processes.
Overview
5
5
years of professional experience
Work History
Fire Service Coordinator
Johnson Controls Fire Protection
04.2022 - Current
- Processed scheduled/unscheduled service requests, matched customers with the right technicians, and communicated clear action plans.
- Ensured service quality through follow-ups, issue resolution, and daily reconciliation of all service requests.
- Managed labor scheduling, distributed daily technician schedules, and maintained strong communication for timely completion.
- Supported L&M quotes and built lasting customer/subcontractor relationships to strengthen retention and repeat business.
- Prepared service execution plans and provided key account updates during business review meetings.
- Maintained accurate customer account data to support scheduling and call management.
- Assisted with forecasting, change orders, billing, documentation for North Florida operations, and retention initiatives.
- Administered warranty claims and supported Customer Service Agent Assistants, stepping in during high-demand periods.
Consultant
FedEx Office
10.2021 - 04.2022
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed and implemented strategic solutions to optimize workflow processes.
- Mentored junior consultants on project management best practices and methodologies.
- Analyzed client needs to tailor service offerings, improving customer satisfaction rates.
- Streamlined reporting processes, ensuring accuracy and timely delivery of key insights.
- Observed packing operations to verify conformance to specifications.
Team Lead
Ups-Coach Distribution
08.2020 - 10.2021
- Mentored team members, fostering a collaborative and productive work environment.
- Coordinated logistics for timely deliveries, maintaining strong vendor relationships.
- Oversaw compliance with regulatory standards, ensuring workplace safety and quality control.
- Trained new team members by relaying information on company procedures and safety requirements.
Skills
- Telephone communication
- Customer focus
- Strong verbal and written communication skills
- Proficient with Johnson Controls systems (Oracle ACE, Genesys, Optymus)
- Team leadership
- Service monitoring and evaluation
- MS office expertise
- Detail orientation
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Logistics coordination
Interests
Timeline
Fire Service Coordinator
Johnson Controls Fire Protection
04.2022 - Current
Consultant
FedEx Office
10.2021 - 04.2022
Team Lead
Ups-Coach Distribution
08.2020 - 10.2021