KRISTINA IGLESIAS
Fenwick,MI
Summary
Organized and reliable business professional with experience in project management, process improvement, and financial analysis. Strong experience in planning, coordinating, and executing events and programs. Empathetic and kind professional possessing excellent interpersonal and time management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recreation Programmer
City Of Greenville
11.2021 - Current
- Plan and evaluate recreation and athletic programs with the recreation director to support the community.
- Schedule events in recreation facilities and monitored facility conditions.
- Managed budgets, accounts payable and receivable, and general financial reporting procedures.
- Interview and hire instructors with specific subject-matter expertise to lead programs with measurable success.
- Review documents and data to give accurate presentations and forecasts to upper management.
- Coordinate staff volunteers to supervise events and facilitate scheduled activities.
- Screen applicant resumes and coordinates both phone and in-person interviews.
- Set up orientations and initial training for new employees.
- Maintain inventory of supplies and equipment with established sign-out procedures.
- Verified timekeeping records and handled any discrepancies with Instructors and League Supervisors.
- Track program spending, enrollments, and attendance to produce quarterly reports for the recreation director.
- Conduct training seminars, staff meetings, coaching clinics, and community meetings to promote the organization and educational opportunities.
- Establish team rosters, scheduled leagues, and tournaments, and enforced rules and regulations of recreation and athletic programs.
- Prepare and distribute flyers, press releases, and brochures to generate interest in established programs and events.
- Collaborate with community agencies, city departments, and Greenville Public Schools to provide youth program opportunities and community involvement programs.
- Plan marketing initiatives and leverage referral networks to promote business development.
Recreation Program Assistant
Ada Township
05.2021 - 11.2021
- Responded to public inquiries to provide information about programs and facilities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Provided clear instructions to activity and program participants to deliver fun and safety.
- Kept athletic and games equipment and facilities organized and maintained.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
Recreation Assistant
Mission Point Of Nursing & Physical Rehabilitation
11.2020 - 04.2021
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical well-being.
- Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
- Conducted patient evaluations to identify mental, emotional, social, and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
- Prepared and submitted reports and charts to the treatment team to reflect on patient reactions and evidence of progress or regression.
- Observed, analyzed, and recorded patient progress during treatment sessions, modifying treatment programs.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Park Ranger
St. Clair County
03.2020 - 10.2020
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Enforced laws and regulations within parks.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Distributed park and trail maps, provided park information, and answered customer service questions.
- Trouble-shoot mechanical issues and perform basic repairs to maintain equipment proficiently at peak levels.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Maintained routine landscaping schedules to boost lawn health.
- Documented and filed records of repair work and maintenance for accurate tracking of labor hours, inventory use and equipment histories.
- Complied with company policies, safety requirements and best practices to protect people, equipment and operations.
- Operated and maintained heavy equipment safely, including tractor, backhoe and 2-ton trucks.
Seasonal Parks Operation Aide
St. Clair County
09.2019 - 02.2020
- Enforced laws and regulations within parks.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Distributed park and trail maps, provided park information, and answered customer service questions.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Maintained routine landscaping schedules to boost lawn health.
Membership Service Representative
YMCA of Marquette County
12.2017 - 05.2019
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Led tours of the facility to show prospects amenities and other benefits of membership.
- Created successful sales presentations to highlight membership, overcome objections, and close sales.
- Helped members navigate systems, pay for services and resolve different concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies, and services.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
Management Intern
City Of Rochester Hills
05.2018 - 08.2018
- Designed spreadsheets to assist with data collection for the department's educational programs
- Supervised groups of volunteers and conducted surveys during special events.
- Assisted with setting up special events located at parks and museum.
- Designed flyers, brochures, and signs for departments and events.
- Assisted the Forestry division with community outreach about the impact of Gypsy Moth.
- Assisted in writing a DTE grant to initiate funding to purchase trees for the development of Innovation Hills.
Seasonal State Worker
Michigan DNR: Parks And Recreation Division
06.2017 - 09.2017
- Patrolled trails and enforced adherence to park safety rules and regulations to accidents and injuries among visitors.
- Implemented regular landscaping schedule to manage optimal growth and maintain attractive appearance of lawns and facility grounds.
- Trouble-shoot mechanical issues and perform basic repairs to maintain equipment proficiently at peak levels.
- Maintain logistic supplies, stocked shelves, move inventory, implement requisition, and maintains asset/supply room.
- Completed hourly custodial rounds, includes floor swept, vacuumed, clean glass entryway, and waste management.
- Cleaned public restroom, facilities; sinks, toilets, counter-tops and mirrors to mitigate germs to reduce of illness.
- Maintained waste management and recycling material collections.
Seasonal Parks Operation Aide
St. Clair County
10.2016 - 05.2017
- Enforced laws and regulations within parks.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Distributed park and trail maps, provided park information, and answered customer service questions.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Maintained routine landscaping schedules to boost lawn health.
Seasonal Parks Helper
Oakland County Parks
09.2016 - 10.2016
- Initiate permits and tickets for overnight or day usage by park patrons and campers.
- Answer public inquiries regarding directions, park procedures, special events, and information regarding reservations and park equipment rentals.
- Maintained and organized facilities that provided a professional appearance for customers.
- Maintain precise accountability of funds. Established handling procedures for funds.
Education
Master of Science - Administration
Central Michigan University
Mount Pleasant, MI08.2024
Bachelor of Science - Outdoor Recreation Leadership and Management
Northern Michigan University
Marquette, MI05.2019
Associate of Science -
St. Clair County Community College
Port Huron, MI05.2015
Skills
- Project Planning
- Budgetary Planning
- Volunteer Coordination
- Records Management
- Event Planning
- MS Office Suite
- Google Suite
- Market Planning and Execution (Facebook Meta Business Suite, Canva, Benchmark)
- Website Maintenance
- Community Engagement
- Sponsorship and Fundraising Development
- RecPro Software
Accomplishments
- Supervise and coordinate 90+ volunteers for the annual Tri Greenville Triathlon & Duathlon.
- Developed a Policy Procedure that goes in-depth on registration, refund, and privacy policies for customers.
- Researched and improved sponsorship form that offers financial support for youth programs while giving local businesses and organizations exposure to community outreach.
- Created a guided walk tour about the history of Marquette, Michigan while promoting local businesses.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Organize and supervise youth leagues with +200 children participating.
Certification
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid, certified by the American Red Cross: issued March 2022, expires March 2024
- S-130, S-190, L-180 Introduction to Wild-land Firefighting: issued May 2018
Timeline
Recreation Programmer
City Of Greenville
11.2021 - Current
Recreation Program Assistant
Ada Township
05.2021 - 11.2021
Recreation Assistant
Mission Point Of Nursing & Physical Rehabilitation
11.2020 - 04.2021
Park Ranger
St. Clair County
03.2020 - 10.2020
Seasonal Parks Operation Aide
St. Clair County
09.2019 - 02.2020
Management Intern
City Of Rochester Hills
05.2018 - 08.2018
Membership Service Representative
YMCA of Marquette County
12.2017 - 05.2019
Seasonal State Worker
Michigan DNR: Parks And Recreation Division
06.2017 - 09.2017
Seasonal Parks Operation Aide
St. Clair County
10.2016 - 05.2017
Seasonal Parks Helper
Oakland County Parks
09.2016 - 10.2016
Master of Science - Administration
Central Michigan University
Bachelor of Science - Outdoor Recreation Leadership and Management
Northern Michigan University
Associate of Science -
St. Clair County Community College
Similar Profiles
Asia GorhamAsia Gorham
Youth Advisory Council Member at City Of GreenvilleYouth Advisory Council Member at City Of Greenville
Jillian ClarkeJillian Clarke
Chair of Youth Commission at City of GreenvilleChair of Youth Commission at City of Greenville
KEVIN AUCOINKEVIN AUCOIN
Street Cleaner at City of Greenville, SCStreet Cleaner at City of Greenville, SC
Adam LevinAdam Levin
Shipping and Receiving Coordinator at Lacks Trim SystemsShipping and Receiving Coordinator at Lacks Trim Systems
James FancetttJames Fancettt
Assembly / Injection Molding Maintenance at Ventra Ionia MainAssembly / Injection Molding Maintenance at Ventra Ionia Main