Kristina Iida
Lihue,HI
Summary
Dynamic Member Support Specialist II at Kauai Federal Credit Union, recognized for exceptional communication and attention to detail. Proven track record in enhancing service delivery and fostering long-term relationships. Skilled in problem resolution and compliance, consistently improving member satisfaction through effective support and operational efficiency.
Overview
22
22
years of professional experience
Work History
Member Support Specialist II
Kauai Federal Credit Union
Lihue, HI
01.2023 - Current
- Provided exceptional member support through effective communication and problem resolution.
- Assisted members with account inquiries, transactions, and service requests efficiently.
- Utilized credit union software to manage member accounts and resolve issues promptly.
- Streamlined processes for handling member feedback to enhance service delivery.
- Collaborated with team members to improve operational workflows and service quality.
- Ensured compliance with credit union policies while addressing member concerns effectively.
- Conducted follow-ups with members to ensure satisfaction and foster long-term relationships.
- Process applications daily ACH and Share Draft items to member accounts.
- Input/Release daily wires for members and the credit union.
- Review and input debit card disputes.
- Answer phone call inquiries form members.
Coronavirus Rental and Utilities Assistance
Kauai Federal Credit Union
Lihue, HI
04.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Process applications for assistance in a timely manner.
Office Manager
Luau Kalamaku
Lihue, HI
10.2019 - 03.2020
- Coordinated office operations to enhance workflow efficiency.
- Developed and maintained filing systems to ensure data accuracy.
- Implemented scheduling systems to optimize staff assignments.
- Trained new employees on office policies and procedures.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Barback/Bartender
Luau Kalamaku
Lihue, HI
10.2011 - 2019
- Assisted bartenders by restocking supplies and maintaining cleanliness in bar area.
- Prepared garnishes and mixed non-alcoholic beverages efficiently during peak hours.
- Monitored inventory levels, reporting shortages to management promptly.
Shift Supervisor
Bubbas Burgers
Kapaa, HI
08.2009 - 10.2011
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Resolved customer complaints effectively, improving overall guest experience ratings.
- Trained new employees.
- Completed store opening and closing procedures and balanced tills.
3rd Key
Claires
Lihue, HI
10.2006 - 04.2007
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Manager
Jamba Juice Hawaii
Kapaa, HI
04.2004 - 09.2006
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on product preparation and customer service techniques.
- Managed incoming inventory
Education
High School Diploma -
Kauai High School
Lihue, HISkills
Patience and composure
Exceptional communication
Great member support
Attention to detail
Professionalism and courtesy
Timeline
Member Support Specialist II
Kauai Federal Credit Union
01.2023 - Current
Coronavirus Rental and Utilities Assistance
Kauai Federal Credit Union
04.2021 - 12.2022
Office Manager
Luau Kalamaku
10.2019 - 03.2020
Barback/Bartender
Luau Kalamaku
10.2011 - 2019
Shift Supervisor
Bubbas Burgers
08.2009 - 10.2011
3rd Key
Claires
10.2006 - 04.2007
Shift Manager
Jamba Juice Hawaii
04.2004 - 09.2006
High School Diploma -
Kauai High School