Kristina Irving
Cocoa,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
6
6
years of professional experience
Work History
Department Manager: Kitchens,Appliances,Millwork
Lowes Home Improvment
08.2022 - Current
- Led effective team by mentoring, coaching and providing assistance to staff.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Delivered key information on product features to help customers make educated purchasing decisions.
- Developed relationships with all major stakeholders through well-developed [Type] skills.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Kitchen Cabinet Specialist
Lowes Home Improvment
03.2020 - 08.2022
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Millwork Sales Specialist
Lowes Home Improvment
09.2020 - 03.2021
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Installed Sales Coordinator
Lowes Home Improvment
04.2018 - 09.2020
- Prepared materials and staged items for installer pickup.
- Operated and served as subject matter expert on in-store order management system.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Assisted with employee training and coaching in Installed Sales program.
- Coordinated installations reviews and completion of related paperwork.
- Maintained relationships with return customers.
- Installed appliances and electronics systems in people's homes and businesses.
- Maintained up-to-date knowledge of products and services offered to customers.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Education
Other - Medical Assisting
Everest College
Orlando, FL2010
Skills
- Performance Management
- Database Management
- Workflow Coordination
- Logistics Planning
- Customer Service
- Staff Management
- Team Supervision
- Sales Reporting
- Employee Scheduling
- Order Management
- Vendor Relationship Management
- Customer Engagement
- Goals and Performance
- Employee Performance Evaluation
- POS Software
- Scheduling
- Retail Management
Timeline
Department Manager: Kitchens,Appliances,Millwork
Lowes Home Improvment
08.2022 - Current
Millwork Sales Specialist
Lowes Home Improvment
09.2020 - 03.2021
Kitchen Cabinet Specialist
Lowes Home Improvment
03.2020 - 08.2022
Installed Sales Coordinator
Lowes Home Improvment
04.2018 - 09.2020
Other - Medical Assisting
Everest College
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