Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Ismail

Jersey City,NJ

Summary

IT professional with over four years of experience in Technical Product Support and Quality Assurance Engineering. Proficient in manual testing, defect tracking, troubleshooting, and root cause analysis to ensure high product stability and customer satisfaction. Experienced in working with cross-functional teams to resolve technical issues and enhance product performance. .

Overview

4
4
years of professional experience

Work History

Technical Product Engineer

MESCIUS Inc.
12.2024 - Current
  • Provide accurate, thorough, and timely technical support to customers via phone, internal ticketing system, and live chat.
  • Develop custom samples and applications to assist customers in utilizing GrapeCity Developer Tools effectively.
  • Act as a customer advocate by understanding and addressing technical challenges, ensuring a positive user experience.
  • Develop and maintain a strong understanding of GrapeCity Developer Tools’ product line across multiple platforms.
  • Diagnose, troubleshoot, and resolve customer-reported issues, escalating when necessary.
  • Perform functional testing of GrapeCity products, samples, websites, and documentation to ensure quality and usability.
  • Provide technical support and guidance to potential customers during the pre-sales process.
  • Conduct product overviews, demonstrations, and sample application development to highlight product capabilities and benefits.
  • Create sample projects showcasing the functionality of GrapeCity products to assist customers and partners.
  • Contribute to product documentation by identifying areas for improvement and ensuring clarity in technical content.
  • Work closely with sales, marketing, and development teams to support product enhancements and business objectives.
  • Assess and prioritize customer needs, providing direct support or escalating as appropriate.
  • Ensure positive customer satisfaction through prompt and effective issue resolution.

Technical Product Specialist

DeveloperTools
10.2022 - 10.2024
  • Design and develop engaging front-end solutions using HTML, CSS, and JavaScript.
  • Create sample demos and reference applications showcasing the functionality of GrapeCity Developer Solutions products.
  • Refine and enhance existing demo applications and samples to improve usability and performance.
  • Write technical blog articles, knowledge base entries, and documentation to assist customers in using GrapeCity products effectively.
  • Develop compelling, informative content that demonstrates product capabilities and industry best practices.
  • Conduct technical training sessions for customers to help them maximize the use of GrapeCity products.
  • Engage with the developer community by sharing knowledge, answering questions, and contributing to discussions.
  • Work closely with support personnel, product managers, and developers to improve product adoption and customer satisfaction.
  • Clearly communicate objectives, goals, and project timelines to relevant stakeholders.
  • Maintain a high level of attention to detail, ensuring all development work meets quality standards.

Quality Assurance Engineer

IntelyCare
03.2021 - 09.2022
  • Design and execute comprehensive test plans and test cases to ensure software meets quality standards and functional requirements.
  • Conduct manual testing across various phases, including Functional, Regression, Integration, System, UAT, Smoke, Performance, Usability, Compatibility, End-to-End, and Exploratory Testing.
  • Detect, document, and track software defects, working closely with development teams to facilitate prompt resolution.
  • Maintain detailed records of test cases, test execution results, and defect reports.
  • Provide insights on testing progress, defect trends, and overall software quality through regular reports.
  • Work within Agile development frameworks, ensuring iterative testing and fostering cross-functional collaboration.
  • Actively participate in sprint planning, daily stand-ups, and retrospectives, contributing to continuous improvement.
  • Utilize AWS services to support testing environments and ensure optimal application performance in cloud-based architectures.
  • Perform API testing using Postman, creating and managing test collections, validating responses, and ensuring API functionality aligns with specifications.
  • Oversee end-to-end QA processes for multiple releases, ensuring all deliverables meet quality standards and are delivered on schedule.
  • Collaborate with development and product teams to ensure smooth release cycles.
  • Work closely with product managers, developers, and other stakeholders to understand requirements and align quality expectations.
  • Train and mentor junior QA engineers, enhancing team competency and contributing to a knowledgeable and effective QA department.

Education

Bachelor of Science - Computer Engineering

Polytechnic University of Tirana
Tirana, Albania
07-2021

Skills

  • Programming & Development: JavaScript, HTML, CSS, SQL
  • Web Development & Design: WordPress, Wix, UI/UX, Figma, Web Design
  • Software Testing & QA: Regression Testing, UAT Testing, System Testing, Functional Testing, Zephyr Scale, Postman, Quality Control, Data Validation
  • Project Management & Methodologies: Waterfall, Agile, Scrum, Jira, Confluence, Project Planning, Coordination
  • Cloud & Infrastructure: AWS, Azure
  • SEO & Content Management: Technical Writing, Documentation, SEO
  • Collaboration & Leadership: Mentorship, Team Coordination, Communication
  • Problem-Solving & Analytical Thinking: Troubleshooting, Attention to Detail, Organizational Skills, Analytical Skills
  • Product & Process Management: Product Management, Time Management, Project Management
  • Customer Support & Technical Assistance: Technical Support, Issue Resolution, Product Demonstration, Customer Engagement
  • Microsoft Office Suite: MS Excel, MS PowerPoint, MS Word

Timeline

Technical Product Engineer

MESCIUS Inc.
12.2024 - Current

Technical Product Specialist

DeveloperTools
10.2022 - 10.2024

Quality Assurance Engineer

IntelyCare
03.2021 - 09.2022

Bachelor of Science - Computer Engineering

Polytechnic University of Tirana

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Kristina Ismail