Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristina Jarvis

Hayward,WI

Summary

I strive to provide the best customer service and teamwork to any environment I am engaging within. Offering exceptional organizational and communication abilities, eager to learn and grow in dynamic customer service environment. Brings solid foundation in handling customer inquiries and conflict resolution, ensuring smooth operations and customer satisfaction. Ready to use and develop leadership and problem-solving skills in any role.

Overview

13
13
years of professional experience

Work History

CSR Supervisor

FRANDSEN BANK & TRUST
07.2014 - 02.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Monitored call quality using designated software platforms, identifying areas where improvements could be made.
  • Promoted a positive work environment by fostering open communication among the CSR team members.
  • Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity.
  • Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
  • Contributed to higher employee retention rates through effective motivation and recognition strategies.
  • Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
  • Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.
  • Coordinated schedules to ensure optimal staffing levels during peak call volume periods.
  • Conducted regular performance reviews for continuous improvement of CSR team members.
  • Facilitated regular training sessions for the CSR team, ensuring their skills remained current and relevant in the industry.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Was the security officer for the Hayward Branch
  • Preformed personal banking when needed

Waitress

Anglers Bar & Grill
04.2015 - 12.2017
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cashier

L&M Fleet Supply
08.2012 - 06.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Food Service Worker

Charlies Chicken
04.2012 - 08.2012
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01.2012

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Adaptability and flexibility
  • Multitasking and organization
  • Verbal and written communication
  • Customer relations
  • Team building and leadership
  • Positive and constructive feedback
  • Workforce management
  • Relationship building, Training and mentoring
  • Records management
  • Complaint resolution
  • New hire training, Employee scheduling, & Training development
  • Sales proficiency
  • Research and due diligence
  • Conflict resolution
  • Policy enforcement
  • Performance evaluations
  • Multitasking
  • Excellent communication & Organizational skills
  • Attention to detail
  • Self-motivation & Goal setting

Languages

English
Full Professional

Timeline

Waitress

Anglers Bar & Grill
04.2015 - 12.2017

CSR Supervisor

FRANDSEN BANK & TRUST
07.2014 - 02.2025

Cashier

L&M Fleet Supply
08.2012 - 06.2014

Food Service Worker

Charlies Chicken
04.2012 - 08.2012

High School Diploma -

Penn Foster Career School

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Kristina Jarvis