Kristina Johnson
Erie,PA
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
12
12
years of professional experience
Work History
General Manager
Panera Bread
Erie, Pennsylvania
02.2021 - Current
- Monitored financial performance and controlled operational costs diligently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Managed team schedules to optimize staffing and service levels.
- Trained and mentored staff to enhance customer service skills.
- Oversaw daily operations and ensured compliance with company standards.
Assistant Manager
Panera Bread
Erie, Pennsylvania
03.2018 - 02.2021
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Managed inventory levels to maintain product availability and freshness.
- Trained new team members on operational procedures and customer service standards.
- Oversaw daily cash handling procedures to ensure accuracy and security.
- Assisted in resolving customer complaints to maintain a positive dining experience.
Shift Supervisor
Panera Bread
Erie, Pennsylvania
07.2016 - 03.2018
- Supervised daily operations and ensured efficient workflow during shifts.
- Trained new team members on customer service and food preparation standards.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Associate
Panera Bread
Erie, Pennsylvania
11.2013 - 07.2016
- Performed cash register functions accurately and efficiently.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
High School Diploma -
Harborcreek High School
Harborcreek, PA06-2014
Skills
- Inventory management
- Staff training
- Performance evaluation
- Customer relationship management
- Budgeting
- Effective communication
- Problem solving
- Time management
- Consistently meet goals
- Motivation
- Verbal and written communication
- Data review
Timeline
General Manager
Panera Bread
02.2021 - Current
Assistant Manager
Panera Bread
03.2018 - 02.2021
Shift Supervisor
Panera Bread
07.2016 - 03.2018
Associate
Panera Bread
11.2013 - 07.2016
High School Diploma -
Harborcreek High School
Similar Profiles
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Gina WrightGina Wright
Sales Associate at Panera BreadSales Associate at Panera Bread
Elina KujalaElina Kujala
Associate Team Lead at Panera BreadAssociate Team Lead at Panera Bread
Brendan MintonBrendan Minton
Team Leader at Panera BreadTeam Leader at Panera Bread
Karthikeya BobbaKarthikeya Bobba
Assistant Department Manager at Max Retail Stores-A Division Of Lifestyle Int. Pvt.LtdAssistant Department Manager at Max Retail Stores-A Division Of Lifestyle Int. Pvt.Ltd