Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Jones

Tampa,FL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Holiday Inn & Express
Wesley Chapel, FL
10.2019 - Current
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Answered phones, responded to inquiries, and took messages.
  • Ensured that all safety regulations were followed according to company standards.
  • Provided information about hotel amenities, services, and local attractions.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Inputted guest information into computer system accurately and securely.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Provided excellent customer service while upholding company policies.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Resolved customer complaints promptly and courteously.
  • Assisted with check-in and check-out procedures for guests.
  • Maintained cleanliness of lobby area at all times.
  • Verified accuracy of room rates and other charges during check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Issued room keys and escort instructions to bellhops.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Posted incidental charges to ledgers, manually or by using computers.

Front Desk Agent

Holiday Inn & Express
Temple Terrace, FL
04.2016 - Current
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Answered phones, responded to inquiries, and took messages.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Processed payments accurately and efficiently.
  • Ensured that all safety regulations were followed according to company standards.
  • Provided information about hotel amenities, services, and local attractions.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Inputted guest information into computer system accurately and securely.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Resolved customer complaints promptly and courteously.
  • Assisted with check-in and check-out procedures for guests.
  • Maintained cleanliness of lobby area at all times.
  • Verified accuracy of room rates and other charges during check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Issued room keys and escort instructions to bellhops.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Input and confirmed reservations for guests.
  • Verified customer credit to establish payment method for accommodations.

Education

High School Diploma -

Tampa Bay Tech High School
Tampa, FL
08-1998

Skills

  • Front Office Support
  • Safety and security procedures
  • Room assignments
  • Transportation information
  • Guest Relations
  • Information Protection
  • Guest amenities
  • Credit and cash payments
  • Problem-solving skills
  • Listening Skills
  • Hospitality services
  • Reservations
  • Cash Handling
  • Front Desk Management
  • File Management
  • Reporting capabilities
  • Oral and written communications
  • Corporate Branding
  • Marketing
  • Property Management Systems
  • Conflict and issue documentation
  • Mail and packages
  • Customer Service
  • Guest Services
  • POS Systems
  • Housekeeping

Timeline

Front Desk Agent

Holiday Inn & Express
10.2019 - Current

Front Desk Agent

Holiday Inn & Express
04.2016 - Current

High School Diploma -

Tampa Bay Tech High School

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Kristina Jones