Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Joy

Port Orchard

Summary

Detail-oriented customer service professional with 5 collective years of experience in different roles such as receptionist, server, management and inventory roles. Proven skills in phone etiquette and guest services. In school to get certified as a Veterinary Assistant, currently working on veterinary terminology. Has mastered the Behavior, Handling, and Restraint Unit.

Overview

4
4
years of professional experience

Work History

Receptionist

Southpaw Animal Health
01.2024 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records using Cornerstone.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Server

Darden Restaurants, Olive Garden
01.2021 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Merchandise and Inventory Leader

Petsmart
06.2022 - 02.2023
  • Optimized storage space utilization with effective organization and layout planning.
  • Coordinated with sales teams during promotional events to accurately allocate stock for maximum profitability.
  • Improved inventory accuracy by counting inventory twice a week and logging missing items in high theft areas.

Assistant General Manager

Sonic Drive-In
08.2020 - 06.2022
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Education

Central Kitsap Highschool
Silverdale

Skills

  • Organization skills
  • Data entry
  • Customer and client relations
  • Appointment scheduling
  • Telephone etiquette
  • Medical terminology
  • Animal Handling/Behavior

Timeline

Receptionist

Southpaw Animal Health
01.2024 - 10.2024

Merchandise and Inventory Leader

Petsmart
06.2022 - 02.2023

Server

Darden Restaurants, Olive Garden
01.2021 - 01.2024

Assistant General Manager

Sonic Drive-In
08.2020 - 06.2022

Central Kitsap Highschool

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