Kristina Jurgens
Williamsburg,OH
Summary
Experienced pre-surgery services manager at Cincinnati Eye Institute focused on patient education and Premium IOL conversion growth. Implemented education and training programs to improve patient satisfaction. Optimized clinic workflow to support efficient pre-surgical operations.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Pre-Surgery Services Manager
Eyecare Partners/Cincinnati Eye Institute
Cincinnati, OH
08.2020 - Current
- Created a role focused on patient education about cataract surgery procedures and treatment options.
- Recruited and trained educators to enhance team coverage across Cincinnati and Dayton regions.
- Supervised team members, providing guidance and support for effective service delivery.
- Coordinated staff and patient schedules to improve clinic workflow.
- Implemented training programs for new employees on customer service best practices.
- Analyzed program results to identify areas for continuous improvement.
Optician
Healthsource of Ohio
Batavia, OH
04.2019 - 08.2020
- Provided comprehensive eye exams and vision assessments for diverse patient needs.
- Assisted patients in selecting appropriate eyewear based on lifestyle and vision requirements.
- Educated clients on proper lens care and maintenance to enhance visual comfort.
- Established insurance protocols and vendor frameworks to enhance retail operations.
- Developed policies and procedures for optical resources impacting Ohio Medicaid benefits for school-based and public patients.
Treasurer
Williamsburg United Methodist Church
Williamsburg, OH
08.2009 - 08.2019
- Oversaw the budgeting process and allocation of church funds.
- Prepared monthly financial statements for church leadership review.
- Prepared monthly financial reports using Microsoft Word and Excel to provide clear financial visibility for stakeholders.
- Managed financial records and documentation for church operations.
- Managed accounts payables, contributions, and payroll through Church Windows accounting program to ensure accurate financial tracking.
Optician/Contact Lens Dispenser
Milford Eyecare
Milford, OH
03.2018 - 04.2019
- Instructed patients on effective contact lens insertion and removal techniques for improved comfort and confidence.
- Guided patients in selecting appropriate frames to enhance visual comfort and style.
- Addressed and prioritized patient complaints to improve service quality and patient satisfaction.
Optician
Sam’s Optical
Loveland, OH
07.2006 - 03.2018
- Oversaw training and development of 10 apprentices, ensuring successful completion of national exams and attainment of state licenses.
- Developed and implemented training programs for apprentice opticians and contact lens dispensers to enhance their skills.
- Assisted patients in selecting frames and lenses that align with their unique needs and preferences.
Office Manager Assistant/Surgery Scheduler
Dayton Eye Associates
Dayton, OH
01.1992 - 01.1998
- Scheduled surgeries and pre-tests to facilitate timely patient care. Assisted in obtaining pre- authorizations from insurance companies. Organized surgical charts to streamline workflow and improve efficiency.
- Conducted patient pre-testing and documented examination findings to support physicians' assessments.
- Streamlined office operations to optimize workflow efficiency and productivity.
- Coordinated recruitment processes by conducting interviews and onboarding new employees to integrate them into the team.
Education
Bachelor of Arts - Business Management
Webster University
The Netherlands01-2000
Bachelor of Arts - Psychology
Webster University
The Netherlands01-2000
Associates Degree - Business Administration
Sinclair Community College
Dayton, OH01-1998
Skills
- Patient education
- Surgical scheduling
- Staff supervision
- Ohio Licensed Spectacle/Contact Dispensing Optician since 1989
Certification
Ohio Spectacle Dispensing Optician 1989 - Present, Ohio Contact Lens Dispenser 1993 - Present, Substitute Teacher License 2008 – 2015, EMT-B 1990 – 2000, Firefighter 1A 1995 – 2000
Volunteer Experience
- Williamsburg Music Boosters, Treasurer, 2013, 2018
- Brookville Village, EMT-B and Firefighter, 1990, 1998
Timeline
Pre-Surgery Services Manager
Eyecare Partners/Cincinnati Eye Institute
08.2020 - Current
Optician
Healthsource of Ohio
04.2019 - 08.2020
Optician/Contact Lens Dispenser
Milford Eyecare
03.2018 - 04.2019
Treasurer
Williamsburg United Methodist Church
08.2009 - 08.2019
Optician
Sam’s Optical
07.2006 - 03.2018
Office Manager Assistant/Surgery Scheduler
Dayton Eye Associates
01.1992 - 01.1998
Bachelor of Arts - Business Management
Webster University
Bachelor of Arts - Psychology
Webster University
Associates Degree - Business Administration
Sinclair Community College