Kristina Kapple
Lake Elsinore,CA
Summary
It is my goal to become part of a diverse and progressive team. My skills include: problem solving, quality customer service, a working knowledge of AS400, and 3M, Llumar, Suntek, PPF films, and 3M 1080p wrap, and success in achieving my monthly sales goals. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
12
12
years of professional experience
Work History
Sales Manager
Perfect Touch Window Tint
Ontario, CA
11.2022 - 08.2024
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Managed daily operations of sales department, including supervision of staff members.
- Implemented process changes to streamline sales department workflow.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
- Identified and developed new markets for products or services.
- Developed and implemented sales strategies to increase market share.
- Collaborated with marketing team to create promotional materials for target customers.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
- Directed and coordinated products, services and sales activities.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Resolved customer complaints regarding sales and service.
- Used change methodologies to increase sales and led projects for increased productivity.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Account Manager
Campbell Window Film
Huntington Beach, CA
05.2022 - 07.2022
- Worked Remote using HubSpot to contact customers as well as leave notes for the Outside Sales/ Estimators
- Contacted all leads first to get an idea of what they are looking for in Residential/ Commercial Window film
- Explained the difference between the film types, and sent quotes via email to customers that could provide information
- Sent the Outside sales/ estimators their customers pertaining to territory
- Closed deals via email and sent information to our appointment scheduler
- Responded to any questions about tint
- Attended weekly meetings with outside sales/ estimators to work on internal improvements/ suggestions
- Sent estimates via Tint Pro to customers
- Turned estimates into invoices via Tint Pro
- Called Customers to follow up and close deals
- Sent film samples to customers to confirm what film shade they wanted for their job.
Inside Sales
Gatorwraps
Ontario
01.2022 - 05.2022
- Spoke with customers to sell vehicle 3M solar tint, vehicle 3M 2080p wraps, 3M Scotchgard paint protection film
- Greeted customers when they arrived and explained the tinting options
- Set appointments via phone, yelp, and email
- Processed invoicing via QuickBooks, and email for multiple locations
- Upgraded current customers when I checked the vehicles in
- Ordered vehicle film via our vendors.
Project Manager
The Tint Pros Inc.
Newport Beach, CA
10.2019 - 09.2021
- Set appointments for Customers to have window film applied to their home as well as Commercial buildings
- Sent estimates via QuickBooks to customers and closed deals for the Company
- Called current customers to give information about tint and follow up on leads
- Created work orders for the tinters and kept their schedule, as well as our estimators schedule daily
- Ordered window film for jobs, did film checks, and set out film daily for the tinters
- Sent emails and followed up with phone calls to potential clients as well as sent out invoicing after each job was completed
- I worked at the Huntington Beach location as well as ran the Newport location.
INSIDE SALES REPRESENTATIVE
RELIABLE AUTOMATIC SPRINKLER CO
BREA, CA
04.2018 - 02.2019
- Process quotes and purchase orders taken by phone and email using AS400
- Provide pricing for fire sprinklers, valves, and any Reliable Fire Protection material or system component
- Email cut sheets requested by the customer, to see the technical information
- Also used Elite to release the orders for shipping
- Maintain Daily Reports including open orders, packed status, back order status, and mto status reports
- Conducted monthly bounty goals, using the 705 report to meet our 10 ISW’s
- Kept the Customer information in CRM, updating the accounts as new information is acquired
- Attended weekly meetings with outside sales and management to increase sales and learn product knowledge.
GENERAL MANAGER
TINT FACTORY.NET SOLAR CONCEPTS INC
LOS ANGELES, CA
05.2017 - 10.2017
- Opened the store every morning, as a key holder
- Generated appointments for the day, sold 3M Film, PPF, and 1080p
- Offered a selection of 3M Film , FX Standard, FX Premium, Colorstable, and Crystalline
- Provided time quotes per vehicle, pulled the cars into the bay
- Created a Groupon and Yelp account for tinting services
- Maintain the accounts to increase monthly sales cap
- Responded daily to Yelp email for tinting needs
- Run reports on QuickBooks and balance the books nightly
- Order 3M Film when needed, maintaining inventory, and ordering supplies
- Offer friendly, helpful, and efficient customer service, positively and to customers’ satisfaction
- Place order in QuickBooks, and take credit card, gift cards, and cash payments.
SALES SPECIALIST
VIP RECON, DETAIL & TINT SHOP
VALENCIA, CA
04.2012 - 05.2017
- Customer service includes answering phones, setting appointments, answering Groupon questions, providing customer quotes for vehicle tint, presenting custom design estimates for wraps and PPF, and confirming next day appointments
- Generate estimates for commercial and residential flat glass, order film, sending out emails through QuickBooks to customers, and upon email approval, set up the install date with the customer and schedule the technician to the job site
- Use of Google calendar, Excel, and QuickBooks to organize the processing and order of vehicle tint jobs, create and process invoices in store, by phone and mail, and maintain our customer contact information
- Specialized in sales of Llumar, 3M, and Suntek films, with additional knowledge of XPEL Paint Protection Films, and Suntek
- Service Yelp Business Acct., replying to customer comments
- Maintain weekly store inventory and supplies
- Print out daily close out sheet
- Balance credit cards, cash, and open invoices
- Open and close store daily
- Receive employee absentee calls.
Education
High School Diploma - AP/College preparation
Valley Christian High School
Cerritos, CA01.1999
Skills
- Schedule management
- Problem resolution
- Self-starter
- Deadline-oriented
- Microsoft Office
- Staff motivation
- Employee training and development
- Order Processing
- QuickBooks
- Excel
- Word
- Outlook
- AS400
- Elite
- Keen eye for tint quality control
- Closing specialist
- Staff Management
- Lead Generation
- Vendor Management
- Strategic account development
- New Business Development
- Account Management
- Sales operations
- Territory Management
- Exceptional multi-tasker
- Consultative Sales
- Sales expertise
- Promotional sales events
- Verbal and written communication
- Marketing strategy
- Goal Setting
- CRM Software
- Solution selling
- Sales Tracking
- Territory sales management
- Sales Reporting
- Order Management
- Social Media Savvy
- Market intelligence
- Service-driven sales
- Excellent communication skills
- Direct Sales
Accomplishments
- Past C.P.R./First aid certification, working knowledge of emergency planning.
- Honor Role Student achievement award holder.
- Active involvement in multiple sports programs.
Career Overview
It is my goal to become part of a diverse and progressive team. My skills include: problem solving, quality customer service, a working knowledge of AS400, and 3M, Llumar, Suntek, PPF films, and 3M 1080p wrap, and success in achieving my monthly sales goals.
References
Available upon request.
Timeline
Sales Manager
Perfect Touch Window Tint
11.2022 - 08.2024
Account Manager
Campbell Window Film
05.2022 - 07.2022
Inside Sales
Gatorwraps
01.2022 - 05.2022
Project Manager
The Tint Pros Inc.
10.2019 - 09.2021
INSIDE SALES REPRESENTATIVE
RELIABLE AUTOMATIC SPRINKLER CO
04.2018 - 02.2019
GENERAL MANAGER
TINT FACTORY.NET SOLAR CONCEPTS INC
05.2017 - 10.2017
SALES SPECIALIST
VIP RECON, DETAIL & TINT SHOP
04.2012 - 05.2017
High School Diploma - AP/College preparation
Valley Christian High School
Similar Profiles
Rene RheingansRene Rheingans
Shop Owner at RR Window TIntShop Owner at RR Window TInt
Silverio Gomez JrSilverio Gomez Jr
Owner at Affordable Window Tint LLCOwner at Affordable Window Tint LLC
Trevor HefnerTrevor Hefner
Automotive Window Tinter at Alta Mere Window Tint PlanoAutomotive Window Tinter at Alta Mere Window Tint Plano