Kristina Kashari
New York,NY
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Highly organized with strengths in prioritizing tasks and managing deadlines. Diplomatic and patient, professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Leaonard Real Estate
New York, NY
08.2024 - Current
- Facilitated client property viewings and conducted market analysis.
- Assisted clients in understanding real estate processes and documentation.
- Coordinated with mortgage lenders to streamline financing options for buyers.
- Developed marketing materials to promote listings across various platforms.
- Managed property listings on multiple online real estate websites.
- Communicated regularly with clients to ensure satisfaction and address concerns.
- Collaborated with other agents to share insights and strategies for sales success.
- Organized open house events to attract potential buyers and showcase properties.
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Coordinated appointments to show homes to prospective buyers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Showed residential properties and explained features, value and benefits of available homes.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained current and accurate CRM database of prospective customers.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Created detailed property descriptions for use in marketing material.
- Researched current listings available in the area using multiple online resources.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Participated in community outreach programs to promote services offered by the company.
- Attended industry events such as conventions and seminars.
- Organized promotional materials used in sales presentations.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Met with clients to research cases, collect data and prepare settlement packages.
Concierge Representative
Brookfield Properties
New York, NY
08.2023 - 07.2025
- Assisted guests with check-in and check-out processes efficiently.
- Facilitated special requests, such as reservations and event planning for the residents.
- Tracked inventory levels of office supplies and placed orders when necessary.
- Monitored the front desk area for potential safety concerns or customer service issues.
- Assisted with general administrative tasks such as filing paperwork or preparing reports.
- Developed relationships with local vendors to ensure competitive pricing on goods and services requested by residents.
- Organized tours of nearby attractions based on individual residents preferences.
- Provided assistance with mail delivery or faxing documents when needed.
- Maintained guest privacy and building reputation by keeping information confidential.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Arranged wake-up calls, dry cleaning, and pet care as requested by residents.
- Scheduled conference room and other reservations using proprietary software.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained residents accounts by obtaining, recording and updating personal and financial information.
- Acknowledged and greeted residents entering or leaving the building, promoting a pleasant environment.
- Ensured the safekeeping of packages and deliveries for residents.
- Trained new concierge staff on policies and building protocols to provide premium services.
Marketing Manager
Boston VIP List
Boston, MA
01.2022 - 05.2023
- Worked with the management team to oversee and monitor the marketing strategy.
- Developed social media marketing strategies to help increase sales tickets for the company.
- Managed the creation of marketing materials, collateral, and sales support tools.
- Prepared and sent proposals to prospective clients.
- Represented the company at local and trade association meetings to promote the activities that the company offered.
- Tracked, analyzed, and reported on marketing program results.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Planned advertising campaigns for online, print, and other mediums.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Collaborated with other departments to coordinate strategic marketing activities.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Collected and analyzed market research data for use in forecasting.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Prepared marketing campaign budgets with finance personnel.
- Interviewed and hired talented individuals to add value to the marketing team.
- Evaluated marketing personnel, and offered constructive feedback on ways to improve.
Office Manager
Boston Audio Rentals
Boston, MA
04.2021 - 05.2023
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
- Managed, scheduled, and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage, and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to ensure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement, and layouts.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Managed office inventory and placed new supply orders.
- Automated office operations for managing client correspondence, payment schedules, and data communications.
- Produced thorough, accurate, and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training, and team-building activities.
Office Manager's Assistant
Boston Audio Rentals
Boston, MA
10.2020 - 03.2021
- Managed office inventory and placed new supply orders.
- Automated office operations for managing client correspondence, payment schedules, and data communications.
- Reviewed files and records to obtain information and respond to requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Set up workshops, conferences, and meetings by scheduling and reserving rooms and preparing supplies.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
New York Real Estate Institute
New York, NY10-2023
Bachelor of Science - Scientists of Movements
University of Sports Tirana
Tirana, Albania09-2020
Skills
- Microsoft Office
- Database and Client Management Systems
- Multitasking and Time Management
- Verbal and Written Communication
- Budgetary Planning
- Schedule Management
- Schedule Management
- Supply Inventory Control
- Strong Organizational Skills
- Document and File Management
- Computers and Technology
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Training and Coaching
- Customer Relations
- Event Coordination
- Project Management
- Social Media Updating
- Invoice Processing
- Inventory Management
- Correspondence Writing
- Payment Distribution
- Writing and Editing Skills
- Event Planning
- Remote Conferencing
- Presentation Development
- Clear Communication
- Customer Service
- Calendar Management
- Fast Learner
- Consistent
- Hardworking
- Cash Drawer Management
- Travel Coordination
- Visitor Relations
- Internet and E-Mail Marketing
- Product Launch
- Partnership Marketing
- Customer Relationship Management
- Program Marketing
- Campaign Management
- Campaign Performance Tracking
- Marketing Program Management and Strategy Development
- Relationship Building
- Pricing Strategies
- Sales
- Real estate negotiation
- Market analysis
- Transaction coordination
- Property management
- Listing optimization
- Sales pipeline management
- Networking skills
- Leads generation
- CRM software usage
- Sales strategies
- Closing sales
- Account development
- Strategy development
- Sales training
- Sales funnel management
Languages
English
Full Professional
Albanian
Native/ Bilingual
Greek
Native/ Bilingual
French
Professional
Italian
Professional
Certification
- Licensed Real Estate Salesperson
Timeline
Real Estate Agent
Leaonard Real Estate
08.2024 - Current
Concierge Representative
Brookfield Properties
08.2023 - 07.2025
Marketing Manager
Boston VIP List
01.2022 - 05.2023
Office Manager
Boston Audio Rentals
04.2021 - 05.2023
Office Manager's Assistant
Boston Audio Rentals
10.2020 - 03.2021
New York Real Estate Institute
Bachelor of Science - Scientists of Movements
University of Sports Tirana
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