Kristina Kefalas
Arvada,CO
Overview
24
24
years of professional experience
1
1
Certification
Work History
Vice-President/Owner
Mile High Payroll LLC dba Payroll Vault
Lakewood, CO
07.2015 - Current
- Created marketing campaigns to attract new customers and drive engagement.
- Conducted regular performance reviews to enhance employee development.
- Researched potential partners to broaden service offerings.
- Analyzed market trends to uncover new business opportunities.
- Oversaw budgeting and financial management to ensure operational efficiency.
- Developed strategies that increased customer satisfaction and loyalty.
- Established strategic plans aimed at improving profitability and efficiency.
- Ensured compliance with local, state, and federal regulations governing operations.
- Ensured compliance with local, state, and federal regulations.
- Client base of 250+ Clients and over 3,700 employees in 25 states
Director of Opening & Franchisee Realtions
Payroll Vault
Littleton, CO
02.2013 - 10.2019
- Maintained precise financial records for franchise operations to ensure compliance.
- Educated and supported new franchises during onboarding into franchise system.
- Developed operational systems that established best practices within payroll service industry.
- Planned annual conferences to foster collaboration among franchise offices.
- Created strategies that aligned franchisees with organizational goals and drove business success.
- Assisted in selling new franchise offices to expand network.
Credit & Collections Manager
Lohmiller & Company
Denver, CO
02.2001 - 02.2013
- Handled escalated customer inquiries professionally while ensuring compliance with applicable laws.
- Ensured adherence to federal and state regulations on consumer protection and debt collection.
- Researched complex accounts needing special attention due to financial hardship or disputes.
- Participated in weekly senior management meetings to discuss performance metrics and improvements.
- Identified process enhancements within collections, increasing efficiency and productivity.
- Collaborated with legal counsel to initiate action against delinquent customers when necessary.
- Maintained accurate records of all collection activities, including correspondence and communications.
- Reviewed customer contracts to verify compliance before initiating collection efforts.
Education
Some College (No Degree) - Accounting
Arapahoe Community College
Littleton, COSkills
- Marketing strategies
- Budget management
- Performance management
- Business analysis
- Regulatory compliance
- Customer relationship management
- Payroll administration
- Compliance oversight
- Tax reporting and law
- Financial analysis
- Software proficiency
- Payroll implementation
- Payroll policy development
- Conflict resolution
- Employee record maintenance
- Deduction calculations
- Employment verification
- Payroll auditing and multi-state processing
- HR support and expense reimbursement
- Year-end payroll procedures
Accomplishments
- Top 10 Franchise in Payroll Vault Franchise System
- Entrepreneur of the Year award
- Business Achievement Award
- Sat on Advisory Council for Payroll Vault
Certification
- Isolved Certification
- Thomson Reuters ACS Certification
- Continuing Education in Payroll
Affiliations
- Fundraising Committe for Charter School from 2010-2013
References
References available upon request.
Timeline
Vice-President/Owner
Mile High Payroll LLC dba Payroll Vault
07.2015 - Current
Director of Opening & Franchisee Realtions
Payroll Vault
02.2013 - 10.2019
Credit & Collections Manager
Lohmiller & Company
02.2001 - 02.2013
Some College (No Degree) - Accounting
Arapahoe Community College