Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristina Kenyon

LAKE CITY,Florida

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Manager

Mr. B's BBQ
LAKE CITY, Florida
12.2020 - Current
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Created schedules for staff members according to business needs.
  • Audited cash registers at the end of each shift for accuracy.
  • Conducted regular team meetings to discuss operational issues.
  • Provided guidance and support to team members when needed.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Performed administrative tasks such as filing documents or preparing reports.
  • Interacted with customers regularly to ensure their needs were met.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Senior Sales Representative

Sunbelt Transfers
Moultrie, GA
10.2012 - 07.2014
  • Developed and implemented sales strategies to increase customer base and revenues.
  • Conducted market research to identify new products, services, and trends in the industry.
  • Negotiated terms of sale with customers to maximize profits.
  • Generated leads through cold calling and networking activities.
  • Maintained accurate records of sales activity including customer contacts, orders, quotes, and payments.
  • Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
  • Established long-term relationships with key accounts by providing superior service levels.
  • Developed training materials for junior sales representatives on best practices for closing deals.
  • Coached junior staff members on effective communication techniques when dealing with customers.
  • Participated in weekly meetings with senior management team to discuss performance metrics.
  • Supported upper management in creating strategic plans to achieve company goals.
  • Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
  • Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
  • Exceeded quota by [Number]% across all [Number] platforms, achieving overall sales leader status.
  • Reduced process lags by training employees on sales strategies, protocols and best practices.
  • Closed sales on [Number] deals previously deemed unsalvageable.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Grew customer base by [Number]% and earned top overall ranking within division for implementing effective marketing strategies.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Provided leadership and direction to motivate department associates.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.

Sales Representative

Professional Locators
Adel , GA
02.2011 - 10.2011
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Education

Bachelor of Science - Psychology

Abraham Baldwin Agricultural College
Tifton, GA
10-2005

Associate of Applied Science - Early Childhood Education

Moultrie Technical College
Moultrie, GA
01-2003

Skills

  • Staff Development
  • Workforce Management
  • Operations Management
  • Business Development
  • Strategic Planning
  • Contract Management
  • Negotiation
  • Project Management
  • Business Planning
  • Product Management
  • Budget Control
  • Time Management
  • Complex Problem-Solving
  • Verbal and written communication
  • Sales Techniques
  • Team Leadership
  • Schedule Preparation
  • Sales management
  • Staff Management
  • Staff Training and Development

References

References available upon request.

Timeline

Manager

Mr. B's BBQ
12.2020 - Current

Senior Sales Representative

Sunbelt Transfers
10.2012 - 07.2014

Sales Representative

Professional Locators
02.2011 - 10.2011

Bachelor of Science - Psychology

Abraham Baldwin Agricultural College

Associate of Applied Science - Early Childhood Education

Moultrie Technical College

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Kristina Kenyon