Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Keyser

Yuma,AZ

Summary

Dynamic and detail-oriented professional with extensive experience at Travelodge Hotel by Wyndham. Proven expertise in housekeeping and guest relations, enhancing satisfaction through efficient cleaning routines and effective complaint handling. Recognized for strong teamwork and time management skills, consistently achieving high cleanliness ratings and maintaining a professional appearance.

Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.

Experienced with managing night audit processes and financial reconciliations. Utilizes team coordination and effective communication to maintain operational efficiency. Track record of enhancing guest satisfaction and streamlining nightly operations.

Experienced with managing front desk operations and guest services. Utilizes effective communication to address guest inquiries and resolve issues promptly. Track record of maintaining welcoming and efficient hotel environment.

Overview

12
12
years of professional experience

Work History

Traveling Housekeeper

Travelodge Hotel by Wyndom
02.2025 - Current
  • Maintained cleanliness and organization of assigned areas to ensure guest satisfaction.
  • Assisted in laundry operations, ensuring timely processing of linens and towels.
  • Learned and adhered to safety protocols for chemical usage and equipment handling.
  • Supported team by restocking supplies and reporting maintenance issues promptly.
  • Developed efficient cleaning routines to optimize time management during shifts.
  • Collaborated with colleagues to maintain a positive and productive work environment.
  • Enhanced skills in using various cleaning tools and equipment effectively.
  • Adapted quickly to changing priorities while maintaining high standards of cleanliness.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Returned emptied garbage receptacles to proper locations.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.

Night Audit Supervisor

Harahs Laughlin
06.2018 - 12.2023
  • Supervised nightly hotel operations to ensure seamless guest experiences and service quality.
  • Conducted audits of financial transactions, identifying discrepancies and ensuring compliance with standards.
  • Managed front desk staff during night shifts, providing guidance and support for effective performance.
  • Implemented procedures for accurate cash handling and reporting at end-of-day processes.
  • Resolved guest inquiries and concerns efficiently to maintain high satisfaction levels overnight.
  • Collaborated with management to enhance operational efficiency through improved workflows and training programs.
  • Trained new employees on night audit processes, fostering a team-oriented environment for success.
  • Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
  • Coordinated audit tasks among night shift team members to cover front desk operations.

Night Shift Hotel Clerk

Don Laughlin's Riverside Resort Hotel and Casino
06.2013 - 06.2018
  • Managed guest check-ins and check-outs, ensuring smooth and efficient service.
  • Resolved guest inquiries and complaints promptly to enhance customer satisfaction.
  • Coordinated room assignments based on occupancy levels and special requests.
  • Maintained accurate records of reservations, cancellations, and billing information.

Education

No Degree - Medical Assisting

Mohave Community College, Bullhead City, AZ
Bullhead City, AZ
05-2007

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Strong attention to detail
  • Team leadership
  • Time management expertise
  • Guest relations
  • Patience and tolerance
  • Complaint handling
  • Professional appearance

Timeline

Traveling Housekeeper

Travelodge Hotel by Wyndom
02.2025 - Current

Night Audit Supervisor

Harahs Laughlin
06.2018 - 12.2023

Night Shift Hotel Clerk

Don Laughlin's Riverside Resort Hotel and Casino
06.2013 - 06.2018

No Degree - Medical Assisting

Mohave Community College, Bullhead City, AZ

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