Kristina King
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Bancfirst where I led CSR and teller teams. Skilled in customer service and computer skills, I excel in relationship building and efficient work planning. Achieved significant improvements in service delivery and operational efficiency, contributing to positive customer engagement and retention.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Drive Thru and Fountain Associate
Braums Ice Cream And Dairy
05.2024 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Cashier and Kitchen Staff
Caseys
11.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Construction Office Manager
Cross K
07.2021 - 08.2023
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Streamlined office operations by implementing efficient document management and filing systems.
- Communicated with clients daily via emails, telephone, texting and social media.
- Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
- Collaborated with senior management to create strategic plans for future growth, streamlining processes, and improving overall efficiency.
- Assisted in resolving disputes between subcontractors or other stakeholders using diplomacy skills that resulted in positive outcomes without jeopardizing project timelines.
Lead CSR and Lead Teller
Bancfirst
09.2010 - 08.2014
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Front of House Wait Staff Member
Pizza Hut
05.2009 - 08.2010
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Ensured adherence to restaurant policies by enforcing rules such as dress codes or age restrictions where applicable.
Housekeeping Manager
Comfort Inn & Suites
05.2009 - 08.2010
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Fountain Associate
Braums
03.2007 - 06.2009
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
No Degree - Psychology
Rogers State University
Claremore, OKHigh School Diploma -
Chelsea High School
Chelsea, OK05.2010
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Customer Engagement
- Decision-Making
- Relationship Building
- Courteous and Professional
- Work Planning and Prioritization
- Customer service orientation
- Friendly and Helpful
Available work hours
I am available to work 8:30 am to 4:30pm Monday through Friday
Timeline
Drive Thru and Fountain Associate
Braums Ice Cream And Dairy
05.2024 - Current
Cashier and Kitchen Staff
Caseys
11.2023 - 05.2024
Construction Office Manager
Cross K
07.2021 - 08.2023
Lead CSR and Lead Teller
Bancfirst
09.2010 - 08.2014
Front of House Wait Staff Member
Pizza Hut
05.2009 - 08.2010
Housekeeping Manager
Comfort Inn & Suites
05.2009 - 08.2010
Fountain Associate
Braums
03.2007 - 06.2009
No Degree - Psychology
Rogers State University
High School Diploma -
Chelsea High School
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