KRISTINA KIPALINA
SENIOR EXECUTIVE
Seattle
Summary
Visionary real estate leader with 14+ years of success across residential, mixed-use, and commercial portfolios. Recognized for driving operational excellence, strategic growth, and elite homeowner/resident satisfaction across North America. Expert in luxury community management, asset repositioning, and cross-functional leadership. Proven track record managing high-value properties, scaling teams, fostering owner/developer relationships, and delivering measurable business results. Known for cultivating cultures of accountability, inclusion, and continuous improvement.
Overview
11
11
years of professional experience
Work History
Senior Facilities Manager
Cushman & Wakefield
01.2023 - Current
- Company Overview: WeWork Account | Pacific Northwest & Canada
- Oversaw a 3M+ sq. ft. commercial portfolio across 27 Class-A properties; ensured operational excellence and financial performance.
- Elevated SLA/KPI performance from 75% to 100% within 6 months; introduced rigorous business reporting practices.
- Built and led a high-performing, diverse team; enhanced vendor output by 35% and reduced aged maintenance tickets by half.
- Managed multimillion-dollar budgets with
- WeWork Account | Pacific Northwest & Canada
Senior Facilities Manager
JLL
01.2022 - 12.2022
- Company Overview: Amazon Account | Bellevue & Redmond, WA
- Directed operations for 2M sq. ft. of office properties; supported regional expansion and new development launches.
- Led delivery of complex building integrations (IT/AV/security) while maintaining Amazon’s global infrastructure standards.
- Established and enforced regional SLA, janitorial, and culinary service protocols; influenced portfolio-wide performance metrics.
- Amazon Account | Bellevue & Redmond, WA
Facilities Manager
eTEAMS
01.2021 - 12.2022
- Company Overview: Facebook Account | Seattle & Bellevue, WA
- Managed 3M sq. ft. of space with focus on construction oversight, vendor contract optimization, and tenant relations.
- Delivered capital projects and emergency response protocols that minimized disruptions while improving service satisfaction.
- Facebook Account | Seattle & Bellevue, WA
Senior Manager, Property Operations
JBG Smith
01.2018 - 12.2021
- Company Overview: Rosslyn, VA
- Led full lifecycle operations for a 377-unit luxury residential community with six commercial tenants.
- Sustained 96%+ occupancy through optimized pricing strategies, capital improvements, and community engagement.
- Managed 16-person team across facilities, leasing, and concierge; built executive-level reporting to drive financial transparency.
- Rosslyn, VA
Property Manager
Continental Realty Corporation
01.2015 - 12.2018
- Company Overview: Sterling, VA
- Directed all operations for a $50M residential community; elevated occupancy from 89% to 96% in 6 months.
- Played a pivotal role in asset disposition strategy and oversaw 30+ vendor relationships.
- Advised executive leadership on capital reinvestment strategies to protect long-term asset value.
- Sterling, VA
Education
M.S. - Real Estate
American University, Kogod School of Business
Washington, DCM.S. - Civil Law
Moscow Open Social University
B.S. - Civil Law
Moscow Open Social University
Skills
- Strategic Residential Operations
- Business Development
- P&L Ownership & Budget Oversight
- Board & Stakeholder Engagement
- Property Transitions
- Team Leadership & Development
- High-Impact Vendor Management
- CapEx / OpEx Planning
- Service Excellence & SLA/KPI Governance
- Developer & HOA Liaison
- Asset & Portfolio Growth
Notable Highlights
- Leadership: Built and mentored high-impact teams across five top-tier real estate firms, cultivating inclusive cultures and high performance.
- Strategic Growth: Drove onboarding, transition, and stabilization of multiple properties across the U.S. and Canada.
- Board & Owner Relations: Presented strategic recommendations, financials, and project updates to owners, board members, and executive stakeholders.
- Operational Innovation: Implemented lean systems that reduced cost, improved responsiveness, and maximized value for stakeholders.
- Service Excellence: Achieved 100% KPI/SLA delivery and sustained high resident satisfaction in luxury and mixed-use settings.
Earlier Roles
- Assistant Community Manager, The Bozzuto Group
- Leasing Consultant, Archstone
Timeline
Senior Facilities Manager
Cushman & Wakefield
01.2023 - Current
Senior Facilities Manager
JLL
01.2022 - 12.2022
Facilities Manager
eTEAMS
01.2021 - 12.2022
Senior Manager, Property Operations
JBG Smith
01.2018 - 12.2021
Property Manager
Continental Realty Corporation
01.2015 - 12.2018
M.S. - Civil Law
Moscow Open Social University
B.S. - Civil Law
Moscow Open Social University
M.S. - Real Estate
American University, Kogod School of Business
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