Kristina Koptielova

• Maintain meeting schedules for the founder, organizing meetings and coordinating schedule
• Answering phone calls, emails, and organizing and managing business correspondence
• Providing documentation for the company's operational activities, obtaining necessary licenses, permits for company registration
• Assistance in performing various tasks
• Conclusion of contracts and agreements with partners and suppliers
• Collecting, processing and analyzing data on production processes and market situation

• Workflow organization
• Assistance in performing various tasks
• Organizing and managing documents in cloud data storage facilities

• Invoicing dealers using Quickbooks
• Updating fields and flows in Salesforce
• Updating sales/team reports
• Performing additional tasks as requested by management
• Assist in the implementation of the company's operational processes
• Collecting, processing and analyzing data on production processes and market situation
• Interaction with other employees of the company
• Gaining real-world experience, learning new skills and competencies

“Assistance for Ukrainian Refugees”

• Coordination and organization of work, delegation of tasks
• Coordination of interaction between project team members
• Assist in the development of project plans, including defining tasks, timelines, and resources.
• Tracking of task completion and monitoring of compliance with deadlines
• Development of rules and procedures for the stay of refugees and their use of assistance of the JDC Foundation in crisis situations (min. 100 - max. 220 people in the camp)
• Cooperation with organizations or volunteers supporting JDC
• Database administration
• Case management

Department for processing requests from clients and government services

• Organization and registration of incoming documents addressed to the bank or SEO
• Verification and classification of incoming documents by category and priority
• Systematization and archiving of incoming documents and messages for further access and processing
• Transferring customer requests or appeals to the appropriate specialists or managers for further processing
• Control of sending official bank responses in Ukraine and abroad to our clients and partners
• Development of instructions
• Interaction with other 21 departments of the bank to resolve issues related to incoming correspondence
• Interaction with postal services (shipping schedule management)

Acquired additional training as part of my position:

• Successful certification training in “Document Creation Expert” and “HR-Expert”

Department of Operational Service for corporate clients

• Processed applications for identification, opening and closing accounts of corporate clients of the Bank
• Validation of documents provided by the client for updating using state registers
• Maintaining the confidentiality of customers' personal data
• Compliance with the company's information protection rules and policies

Successfully passed polygraph testing when transitioning to a new position as the position requires access to confidential information, working with finances and clients

Business department

• Individual customer support
• Solving the client's problem
• Providing information about products, services, prices and programs

Acquired additional training as part of my position:

• Successful certification training in "Identifying systemic and customer service issues in a call center program"

• Assistance in organizing educational conferences and seminars for 50 to 400 participants
• Developing the overall event plan and structure
• Planning the event schedule, including program, panels, presentations and breaks
• Coordinating a team of organizers and volunteers
• Preparing and distributing badges, brochures and other materials for registered attendees
• Collecting feedback from participants and speakers
• Mentoring new volunteers

• Developing educational programs, lessons and activities appropriate to the age and interests of the children
• Planning and conducting various activities and events for children 4-12 years old (games, creative workshops, cultural events, picnics and excursions)
• Maintaining a database of program participants