Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Kristina

Saint Augustine

Summary

Resilient professional with experience aiding operations through support and management of daily activities. Talented at responding to requests, preparing documentation and delivering high-level support for leadership. Strong knowledge of industry trends, current events, and developments.

Overview

4
4
years of professional experience

Work History

Chief of Staff – First Party Property Division

Woolsey Morcom
Ponte Vedra
08.2024 - Current
  • Oversee day-to-day operations of a multi-office, high-volume legal team handling residential and commercial property insurance litigation across Florida, Texas, Hawaii, South Carolina, California, Tennessee, Colorado and beyond.
  • Lead cross-functional coordination between intake, legal, administrative, and business development teams to streamline workflows, improve performance metrics, and elevate client experience.
  • Identify and implement process improvements that increase efficiency, reduce costs, and support scalable growth
  • Manage internal projects including expansion planning, technology rollouts, CRM optimization, and departmental training initiatives.
  • Act as liaison between leadership, attorneys, staff, and external partners, translating strategic priorities into actionable plans and deliverables.
  • Support recruiting, onboarding, and performance management of legal and administrative staff with a focus on developing a strong, accountable culture.
  • Represent the division in firm leadership meetings, partner strategy sessions, and business development efforts to promote brand positioning and market growth.

First Party Property Legal Assistant

Woolsey Morcom
Ponte Vedra
05.2022 - 08.2024
  • Provide comprehensive administrative and legal support to attorneys handling residential and commercial first-party property insurance claims.
  • Draft and manage time-sensitive legal documents including notices of intent, demands, complaints, discovery responses, and settlement agreements.
  • Serve as a primary point of contact for clients, public adjusters, and insurance carriers, maintaining consistent and professional communication throughout all stages of the claims process.
  • Organize and manage case files from pre-suit intake through resolution, ensuring all deadlines are tracked and met.
  • Request, track, and analyze insurance policy documents, claim files, and supporting evidence for use in litigation and settlement negotiations.
  • Coordinate scheduling of examinations under oath (EUOs), inspections, and mediations.
  • Utilize legal practice management software (e.g., Filevine, Clio, or similar) to maintain accurate case records, task lists, and correspondence logs.
  • Collaborate closely with attorneys, paralegals, and other staff to ensure a strategic and efficient approach to case resolution with a focus on client advocacy and results.

Assistant Manager

Zion Medical
Daytona Beach
01.2021 - 04.2022
  • Maintained up-to-date knowledge of company products and services.
  • Established processes for monitoring customer satisfaction levels.
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
01-2018

Bachelor of Science - Business Management

Johnson & Wales University
North Miami, FL
01-2016

Skills

  • Client communication
  • Team leadership
  • Performance management
  • Training and orientation
  • Business needs identification
  • Problem-solving

Timeline

Chief of Staff – First Party Property Division

Woolsey Morcom
08.2024 - Current

First Party Property Legal Assistant

Woolsey Morcom
05.2022 - 08.2024

Assistant Manager

Zion Medical
01.2021 - 04.2022

Bachelor of Arts - Psychology

Florida International University

Bachelor of Science - Business Management

Johnson & Wales University

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