Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Kristina Lacey

Macon,GA

Summary

Service-focused Fuel lead Manager dedicated to meeting and exceeding customer expectations. Offering over almost 6 years of experience managing associates and coaching to foster successful client relationships. Fuel Lead Manager with almost 6 years of experience managing service associates and providing feedback to develop associate skills. Known for exemplary communication and negotiation abilities. Adept leader accustomed to managing and coaching teams with over 7 associates. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Personable and dedicated Customer Service Representative with extensive experience in approximently 10 years industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience

Work History

Fuel Lead Manager

Kroger Co, Inc
Macon, GA
07.2017 - 02.2024
  • Maintain fuel center
  • Set gas pumps for gas, cleaning pumps, inside kiosk cleaning, cleaning the ground pad from oil stains, maintaining to keep up with fuel centers sales, inventory, stocking, outing in work orders on things that needs to be repairs or broken, such as with an pump or pumps that's unavailable, air pump machine, pump line dealing with unleaded, mid grade, premium and diesel changing gas prices, store tags on products
  • Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
  • Planned, organized and coordinated activities of subordinates to accomplish organizational goals.
  • Monitored performance of direct reports against established targets.
  • Provided guidance and support for team members in order to enhance their work performance and development.
  • Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
  • Conducted regular meetings with the team to discuss progress on projects and tasks.
  • Assisted in resolving complex issues or escalated them as appropriate to senior managers.
  • Reviewed daily operational reports from department staff ensuring accuracy of information provided.
  • Identified opportunities for process improvement within the organization.
  • Maintained a working knowledge of current industry trends and developments relevant to the team's area of responsibility.
  • Created detailed project plans and communicated these effectively across multiple departments.
  • Ensured compliance with all applicable laws, regulations and standards related to the role's responsibilities.
  • Collaborated with other teams and departments for successful implementation of initiatives.
  • Analyzed financial data such as budgets, expenditures, sales figures in order to make informed decisions.
  • Organized cross-functional activities between different groups in order to achieve common goals.
  • Prepared periodic reports on operations performance metrics including quality assurance measures.
  • Coached team members on problem solving techniques enabling them to identify root causes quickly.
  • Developed strategies for increasing efficiency while minimizing costs associated with resources usage.
  • Responded to customer inquiries and complaints professionally.
  • Performed basic operations and assisted with cash handling and reporting, price changes, merchandise handling and open and closing duties.
  • Monitored sales productivity, communicated performance to associates and motivated associates to achieve full potential.
  • Maintained customer awareness to recognize success and identify areas for improvement.
  • Supervised sales associates, reconciled cash receipts and provided additional services for customers.
  • Assisted with training and development of store associates.
  • Prepared weekly schedules to maintain adequate floor coverage.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated employee performance regularly through feedback sessions.
  • Promoted customer service by requiring associates to promptly greet and assist customers.
  • Kept abreast of current sales and presented merchandise in accordance with latest promotions.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Drive-Thru Cashier/Front End Cashier

McDonald's
Macon, GA
01.2017 - 05.2017
  • Maintained knowledge of current menu items, prices, and promotions.
  • Greeted customers, took orders, and provided product information.
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Received payment from customers and made change as needed.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Ensured compliance with all health regulations related to food handling practices.
  • Performed opening duties such as setting up registers with required supplies for shift operations.
  • Prepared food items according to company standards for quality and presentation.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Assisted in training new employees on restaurant procedures and policies.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Greeted patrons, speaking clearly to take orders and give details about food items.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Helped keep business clean during downtime by washing and disinfecting kitchen areas.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Assisted customers by providing information and resolving complaints.
  • Welcomed customers, offering assistance to help find store items.
  • Scanned items and checked pricing on cash register for accuracy.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Greeted customers warmly and asked if they needed help.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Promoted specific items to drive sales and achieve add-on purchases.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Organized register supplies in front end and storage areas.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Processed sales, returns and exchanges using POS register system.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
  • Followed company policies regarding returns and exchanges.
  • Adhered to all health regulations concerning food handling practices.
  • Kept records of transactions by recording amounts received from customers in register logs.
  • Checked expiration dates on products before ringing up orders for customers.
  • Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
  • Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
  • Informed customers of current sales promotions and discounts available.
  • Maintained a clean workstation by wiping counters and organizing supplies.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Answered customers' questions about products, prices and availability.
  • Balanced out cash drawer at the end of each shift.
  • Provided accurate change to customers when making transactions.

General Laborer

Perdue Farms, Inc.
Perry, GA
04.2016 - 12.2016
  • Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
  • Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
  • Operated hand tools and power tools to complete construction projects.
  • Ensured that all safety regulations were followed while working onsite.
  • Reported safety violations to supervisor to reduce risks and accidents.
  • Participated in company training sessions to improve skills and boost process knowledge.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Read plans, instructions or specifications to determine work activities.
  • Cut materials into specified sizes for installation using tile cutters and power saws.

General Laborer

Ready Pac Foods Inc
Jacksonville, GA
12.2015 - 02.2016
  • Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
  • Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
  • Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
  • Ensured that all safety regulations were followed while working onsite.
  • Removed debris from construction sites and disposed of it properly.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Completed variety of physical labor tasks.
  • Understood and followed oral and written directions.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Read plans, instructions or specifications to determine work activities.
  • Performed regular servicing and preventive maintenance on assigned equipment.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Operated equipment with strong focus on safety and ground communication.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.

Server

Silver Bay Seafood
Macon, GA
02.2014 - 02.2015
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Responded to ad hoc cleaning duties at end of shift.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Sales Associate

Salvation Army Community Center
Macon, GA
03.2014 - 06.2014
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Exchanged merchandise for customers and accepted returns.
  • Bagged or packaged purchases and wrapped gifts.

Housekeeper Janitorial

Acsential Services
Macon, GA
01.2014 - 01.2014
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Ensured that all health standards were met during cleaning operations.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Communicated with maintenance team on damages to repair.
  • Swept and damp-mopped private stairways and hallways.

Education

GED -

Central Georgia Technical College
Macon, GA
12-2012

Homeschooling in Economic - ACADEMIC CLASSES

Georgia Virtual Academy
Atlanta, GA
05.2010

Skills

  • Host/Hostess
  • Serving Experience
  • Bartending
  • Cashiering
  • Restaurant Experience
  • Cleaning Experience
  • Busser
  • Cooking
  • Food Preparation
  • Kitchen Experience
  • POS
  • Microsoft Office
  • Retail Sales
  • Food Service
  • Food Safety
  • Food Handling
  • Food Production
  • Merchandising
  • Team Building & Leadership
  • Leadership Trained
  • Process Improvement
  • Team Communication
  • Customer Service
  • Inventory Coordination
  • Schedule Preparation
  • Sales Statistic Analysis
  • Sales Techniques
  • Inventorying Knowledge
  • Month-End Closing
  • Document Management
  • Team Leadership

Personal Information

Relocation: Anywhere

Affiliations

  • i like to spend my personal time with my family, my friends
  • i love sports, baseball, football, cheerleading
  • dancing, spiritual dancing
  • i love to write in my spare time

Accomplishments

  • Homeschooling certificates at least 4 full completions awards and certificates
  • i have earned leadership from recent job over 3 years but was an assistant manager before promotion
  • i have had achievements during my employment over the years of 1st in every other quarter season of department leadership
  • i have been rewarded and recognized, knowledge of my leaderships experience by listing other fuel lead managers training

Languages

English
Professional

References

References available upon request.

Timeline

Fuel Lead Manager

Kroger Co, Inc
07.2017 - 02.2024

Drive-Thru Cashier/Front End Cashier

McDonald's
01.2017 - 05.2017

General Laborer

Perdue Farms, Inc.
04.2016 - 12.2016

General Laborer

Ready Pac Foods Inc
12.2015 - 02.2016

Sales Associate

Salvation Army Community Center
03.2014 - 06.2014

Server

Silver Bay Seafood
02.2014 - 02.2015

Housekeeper Janitorial

Acsential Services
01.2014 - 01.2014

GED -

Central Georgia Technical College

Homeschooling in Economic - ACADEMIC CLASSES

Georgia Virtual Academy

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Kristina Lacey