Kristina LaMarco
Tonawanda,NY
Summary
Detail-oriented team player with strong organizational skills., bringing 7+ years of experience performing diverse maintenance and repair duties, and 10+ years in an office setting as a billing / front office supervisor. With the ability to handle multiple projects simultaneously with a high degree of accuracy. Managing routine and complex tasks with little to no supervision. Outstanding customer service Strong knowledge of hand and power tool operation and safety measures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Maintenance Technician
American Campus Communities
100 Villas Drive East, Buffalo NY 14228
03.2022 - 10.2023
- Maintained property to foster clean environment free from litter, weeds, and snow.
- Operated varied hand and power tools to complete repairs.
- Maintained and repaired appliances such as stove, washer dryer, fridge, freezer, dishwasher, microwave etc.
- Painted walls, ceilings and other surfaces.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Carried out building updates such as drywall patching, painting surfaces, replacing fixtures, appliances and flooring
- Inspected buildings, and grounds, for repairs/updates needed.
- Worked quickly on emergency requests in order to minimize disruptions to residents.
- Completed daily work orders with ease
- Completed daily, weekly, and monthly checklists
- Performed scheduled maintenance on HVAC systems.
- Educated Residents on how to use properly use appliances.
Owner/Operator
LaMarco Construction, L.l.C.
Grand Island, NY
05.2017 - 12.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily tasks
- Established foundational processes for business operations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked under a journeyman carpenter to grow my understanding of construction standards.
- Gathered and disposed of worksite debris to remove safety hazards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Used variety of hand and power tools to complete tasks.
Cashier
7-eleven Convenience Store
Grand Island NY 14072
09.2015 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Billing / Front Office Supervisor
Lakeshore Behavioral Health
951 Niagara Street, Buffalo, Ny
01.2000 - 01.2010
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
High School Diploma -
Grand Island High School
Grand Island, NY06.1997
Skills
- Problem-Solving Ability
- Power and Hand Tool Use
- Residential Construction
- Facility Upkeep
- Organizational Abilities
- Apartment Painting
- Snow Blowers
- Plumbing Repairs
- Troubleshooting Strengths
- Daily Cleaning and Sanitation
- Drywall Painting
- Removing Trash
- Physical Strength and Stamina
- Groundskeeping and Landscaping
Certification
Certified Lift operator
Timeline
Maintenance Technician
American Campus Communities
03.2022 - 10.2023
Owner/Operator
LaMarco Construction, L.l.C.
05.2017 - 12.2020
Cashier
7-eleven Convenience Store
09.2015 - 03.2017
Billing / Front Office Supervisor
Lakeshore Behavioral Health
01.2000 - 01.2010
High School Diploma -
Grand Island High School