Hi, I’m
Kristina Lamm
Vega,TX
Summary
Resourceful, attentive and motivated United States Air Force (veteran/retiree) with 20 years of
experience in providing outstanding customer service and managing client relationships in the retail
and postal industry. Excellent communicator with strong time management and problem-solving skills.
Proficient in (Microsoft Word).
Overview
21
years of professional experience
Work History
N/A, TX
Domestic Engineer
11.2009 - Current
Job overview
- Performs Childcare and Housing Maintenance functions
- Responsibilities include:
- Maintain a safe play environment
- Observe and monitor children's play activities
- Maintaining Financial Records
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
United States Postal Service, TX
Postal Clerk
03.2016 - 04.2023
Job overview
- Keep money drawers in order, and record and balance daily transactions
- Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage
- Obtain signatures from recipients of registered or special delivery mail
- Register, certify, and insure letters and parcels
- Interacted with postal clients in a timely and pleasant manner to process mail packages
- Utilized a cash register using basic math skills to sell and collect payment for stamps, prepaid mail envelopes and money order
Pilot Flying J, TX
Guest Service Lead 2
09.2015 - 03.2016
Job overview
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Accomplishments
- Promoted to Guest Service Lead December 2015
Rooster's Mexican Restaurant & Cantina, TX
Server/Bartender
03.2015 - 09.2015
Job overview
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- See more occupations related to this task
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages.
USAF
07.2003 - 12.2006
Job overview
- Performed 3 years of Passenger and Cargo support for the KC-135 and KC-10 refueling aircraft, as well as C-17 and C-5 Cargo aircraft
- Responsibilities included:
- Passenger and Cargo Screening and Manifest Building
- Briefed Passengers on Aircraft Procedures, including Preflight Briefs and Emergency Procedures
- Handling of Certified Mail and Expedited Parts for aircraft deployed to remote locations
- Building Pallets for Aircraft in accordance with prescribed technical data
- Processed cargo weight data for Aircrews to perform proper Weight and Balance checks for Aircraft
- Coordination of fleet services, including in-flight meals and lavatory servicing, between aircrew and appropriate offices
- Distribute cargo in such a manner that space use is maximized
- Calculate load weights for different aircraft compartments, using charts and computers
- Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage
- Determine the quantity and orientation of cargo and compute an aircraft's center of gravity
- Performing off-equipment maintenance on E & E system components and associated test equipment
- Attended 8 weeks of initial skills training for performance of Aircraft Transportation functions and activities
- Training included:
- Basic understanding of cargo handling, including hazardous cargo and ammunition
- Knowledge to accomplish such documents as Passenger and Cargo Manifests, Hazardous
- Material Documentation, and Vehicle Inspection and Maintenance Forms
- Ability to drive multiple types of vehicles, including 40 Passenger Buses, 5 Ton Forklifts and Aircraft Cargo Loading Vehicles.
Education
Mt. Blue High School
High school diploma
2003
Skills
- Heavy Equipment Operator, Customer Service, Customer Satisfaction, Customer Retention,
- Customer Support, Transportation, Customer Insight, Customer Oriented,Computer Proficiency,
- Logistics, Hazardous Materials, Cargo, Security, Driving License, Time Management, Cleaning,
- Payroll, Telephone Skills, Microsoft Word, Customer Relations, Teamwork, Team Building, Training,
- Aircraft Management, Call Centers, Customer Experience, Microsoft Office, Problem Solving
- Guest Services
- Cash handling (10 years)
- Typing
- Search engines (10 years)
- IOS (3 years)
- Heavy lifting
- Hand tools (1 year)
- Assembly
- Links
Additional Information
- Willing to relocate to: Canyon, , TX , Authorized to work in the US for any employer
- http://www.linkedin.com/profile/view?id=313305110&trk=nav_responsive_tab_profile Military Service
Timeline
Postal Clerk
United States Postal Service
03.2016 - 04.2023
Guest Service Lead 2
Pilot Flying J
09.2015 - 03.2016
Server/Bartender
Rooster's Mexican Restaurant & Cantina
03.2015 - 09.2015
Domestic Engineer
N/A
11.2009 - Current
USAF
07.2003 - 12.2006
Mt. Blue High School
High school diploma