Kristina Lanting

Starbucks

04.2021 - 08.2024

Helped store management meet standards of service and quality in daily operations, while managing a daily team of employees.
Managed employee work schedules for optimum coverage and labor cost control.
Completed store opening and closing procedures and balanced tills.
Ensured smooth operations during peak and non peak hours by effectively managing resources and staff.
Enhanced processes by pinpointing bottlenecks and resolving through staff allocations or procedure changes.
Assisted with inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations through till management.
Prepared daily deposits and deposit reports, including daily financial software entries.
Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Increased sales performance through effective upselling techniques and staff training initiatives.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Responded to and resolved customer questions and concerns by offering thoughtful solutions to maintain customer satisfaction.
Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Trained new employees and delegated daily tasks and responsibilities.

Summary