Kristina Latney

• Experienced property manager overseeing an 118 room property.
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

• Experienced General manager responsible for 116 room property.
• Skilled at working independently and collaboratively in a team environment.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.
• Formulated policies and procedures to streamline operations.
• Trained and guided team members to maintain high productivity and performance metrics.

• Planning budgets, setting sales targets and managing team
• Train Housekeeping staff to properly clean
• Successfully implemented new policies and procedures to improve team efficiency
• Manage and trained all new hires
• Prepare payroll
• Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

• Successfully implemented new policies and procedures to improve team efficiency
• Managed and trained with all departments to ensure proper training was instituted
• Monitored and maintained budgets
• Prepared payroll
• Organizing building maintenance
• Recruiting, training and supervising staff
• Assessed reports to evaluate performance, develop targeted improvements and implement changes

• Experienced General manager responsible for 150 room property focusing on Owner Relations.
• Sales and Marketing
• Que up hotel for sale, new ownership
• Implemented cost-saving measures for ongoing projects, contributing to increased profitability for the company.
• Get rooms back on market that was off market for over 2 years
• Increased overall efficiency through the implementation of streamlined operational procedures and resource allocation.
• Supervised 50 employees
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Achieved higher employee satisfaction ratings by promoting a positive work environment and addressing concerns promptly.
• Maintained compliance with relevant industry regulations or internal policies throughout all aspects of task force operations, working collaboratively with colleagues to address any gaps in understanding or adherence as they arose.

• Upheld company reputation for professionalism and results by expertly managing all facets of successful
• Hotel business
• Maintained optimal employee coverage for business needs with well-prepared team schedules
• Kept staff performing at peak levels with clear objectives and hands-on strategies
• Achieved operational objectives through effective recruitment strategies and strategic planning
• Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

• Experienced General manager responsible for 283 room property.
• Optimized room inventory management, resulting in reduced overbooking occurrences.
• Promoted upselling opportunities to maximize revenue through available add-ons and packages.
• Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
• Streamlined check-in and check-out processes for a smoother guest experience.
• Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
• Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

• Sustained continuous revenue with establishment of successful client base and sales funnels
• Maintained consistently high customer satisfaction ratings through proactive service management strategies
• Developed rapport with clients and key prospects, including active contribution to sales process, making in-person sales calls, and entertaining clients
• Optimized revenue with profitable pricing structures and strategic discount plans.
• Fielded incoming telephone calls and visitors and provided information with professionalism and efficiency Preserved customer loyalty by quickly and completely resolving complaints.
• Schedule appointments 5-12 an week and followed up to confirm appointment times leading up to date of visit.

Manage 12 front desk agents as well as 3 breakfast host

Prepare all staff for all arrivals and the work load for the week

Manage all inventory and place necessary orders for the the property