Kristina Latney
Philadelphia,PA
Summary
Seasoned Manager and talented leader with 20+ years of experience. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Courtyard By Marriott-Springfield, PA
Springfield, PA
03.2024 - Current
- Improved operational efficiency by streamlining processes and implementing cost saving measures
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Managed daily operations of the bar, including scheduling and supervising staff.
- Implemented efficient resource allocation and team management resulting in a decrease in project completion time
- Established clear channels of communication to address customer concerns, resulting in increased satisfaction levels
- Cultivated vendor partnerships that enhanced pricing and service quality
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
General Manager
Wingate By Wyndham-Vineland, NJ
Vineland, NJ
10.2023 - 03.2024
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
- Hired entire new staff and trained all employees
- Formulated policies and procedures to streamline operations.
Assistant General Manager
Courtyard By Marriott-Wilmington, DE
Wilmington, DE
01.2023 - 10.2023
- Developed budget plans, achieved sales targets and supervised team
- Honed Housekeeping team's skills in proper cleaning methods
- Implemented new policies and procedures to enhance team efficiency.
- Exceeded expectations by elevating scores to a passing GSS level with a score of 65 in just 5 months.
- Oversaw the onboarding process and conducted training sessions for new staff members.
- Utilized expertise in coverage needs and employee strengths to optimize team schedules, resulting in improved productivity
- Drove business growth while leading operations, strategic vision, and long-range planning.
General Manager
Holiday Inn Express-Langhorne, PA
Langhorne, PA
05.2021 - 01.2023
- Achieved successful implementation of new policies and procedures leading to improved team efficiency
- Ensured effective training across all departments through management and instruction.
- Ensured accurate budgeting and timely payroll processing
- Coordinated facility upkeep.
- Directed recruitment and training initiatives for a team of employees
- Assessed performance reports to identify areas in need of improvement and successfully executed targeted enhancements.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Task Force General Manager/General Manager
La Quinta Inns & Suites By Wyndham-Philadelphia, PA
Philadelphia, PA
10.2020 - 05.2021
- Facilitated transition of hotel ownership
- Addressed and resolved any issues that arose in the position of General Manager
- Developed and executed staff hiring initiatives, ensuring a skilled workforce
- Revitalized market presence of previously unused rooms.
- Responsible for managing and resolving maintenance tasks
- Consistently met customer expectations by responding to and resolving reviews in a timely manner
- Ensured timely acquisition of essential materials for room completion
- Maintained accurate records of all tasks completed by the task force as well as any issues encountered along the way.
- Managed a team of 30+ staff members, providing guidance and support as needed.
- Maintained responsibility for running day-to-day activities.
Operations Manager
Radisson Hotel Group-Philadelphia, PA
Philadelphia, PA
07.2018 - 10.2020
- Ensured well-prepared team schedules to meet business demand and maintain optimal employee coverage
- 274 air-conditioned rooms
- Maintained high staff performance levels through the use of clear objectives and hands-on strategies.
- Demonstrated strong oversight in maintaining accurate financial records for both the front desk department and restaurant, conducting daily cash reconciliations
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Provided effective leadership in overseeing day-to-day restaurant functions and addressing any arising concerns.
- Ensured optimal customer experiences through thorough analysis of customer and team member interactions, touch points, and methods of engagement.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Front Desk Manager
Hotel ML-Mount Laurel, NJ
Mount Laurel, NJ
04.2015 - 06.2019
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- 283 air-conditioned units
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Optimized procedures for seamless guest arrivals and departures
- Ensured adequate staffing levels for effective team management
- Coordinated efforts with relevant departments to meet room preparation deadlines.
- Managed the daily cash reconciliations, responsible for the accuracy of financial records in the front desk department.
- Supervised the restaurant and successfully addressed all operational challenges as they arose.
- Ensured efficient operations of the water park by managing cash reconciliation and scheduling.
- Processed employee time sheets, payroll information and other administrative documents.
- Assisted with training new staff members on front desk procedures and policies.
Sales Manager/ Front Office Manager
Wingate By Wyndham
04.2012 - 05.2015
- Sustained continuous revenue with establishment of successful client base and sales funnels
- Maintained consistently high customer satisfaction ratings through proactive service management strategies
- Developed rapport with clients and key prospects, including active contribution to sales process, making in-person sales calls, and entertaining clients
- Optimized revenue with profitable pricing structures and strategic discount plans
- Fielded incoming telephone calls and visitors and provided information with professionalism and efficiency
- Preserved customer loyalty by quickly and completely resolving complaints
- Leveraged Microsoft Office proficiency to draft documents, presentations, and office correspondence
- Schedule appointments 5-12 an week and followed up to confirm appointment times leading up to date of visit.
Breakfast Attendant,FDA,FDS,FDM,Exec HSK
Hampton by Hilton-Mount Laurel, NJ
Mount Laurel, NJ
09.2003 - 06.2012
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Cleaned kitchen equipment according to established procedures after use.
- Set up buffet area according to restaurant standards.
- Managed cash register transactions accurately while providing change when necessary.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Monitored the front desk staff to ensure proper customer service was provided.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Created weekly schedules for front desk staff according to business needs.
Education
General Studies -
Benjamin Franklin High School
Philadelphia, PA06-1999
Skills
- Leadership
- Program Administration
- Hotel experience
- Financial Management
- Business management
- Building and Facility Management
- Operations Management
- Performance Management
- Business operations background
- Budgeting and cost control
- Sales Forecasting
- Staff Development
- Business Administration
- Guest services
Timeline
Assistant General Manager
Courtyard By Marriott-Springfield, PA
03.2024 - Current
General Manager
Wingate By Wyndham-Vineland, NJ
10.2023 - 03.2024
Assistant General Manager
Courtyard By Marriott-Wilmington, DE
01.2023 - 10.2023
General Manager
Holiday Inn Express-Langhorne, PA
05.2021 - 01.2023
Task Force General Manager/General Manager
La Quinta Inns & Suites By Wyndham-Philadelphia, PA
10.2020 - 05.2021
Operations Manager
Radisson Hotel Group-Philadelphia, PA
07.2018 - 10.2020
Front Desk Manager
Hotel ML-Mount Laurel, NJ
04.2015 - 06.2019
Sales Manager/ Front Office Manager
Wingate By Wyndham
04.2012 - 05.2015
Breakfast Attendant,FDA,FDS,FDM,Exec HSK
Hampton by Hilton-Mount Laurel, NJ
09.2003 - 06.2012
General Studies -
Benjamin Franklin High School
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