Kristina Lekarczyk

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

I started out as a hostess at the age of 17 in 2014 moving up to management in 2018. I then had to go on maternity leave in 2020. My job as a manager was to run the restaurant, help employees, work with customers to solve problems, money handling, inventory.