Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristina Leonard

Biloxi,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Kindergarten/First Grade Teacher's Assistant

Biloxi Public Schools
09.2013 - Current
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Enforced rules and instructions to maintain discipline.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Collaborated with instructors to develop engaging lesson plans.
  • Developed and implemented strategies to improve student engagement.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Laminated teaching materials to increase durability under repeated use.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Helped teachers manage bus loading and unloading.
  • Took part in professional development workshops to boost skills.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Built positive relationships with parents to involve families in educational process.
  • Taught students subject-specific material, learning strategies, and social skills.
  • Collaborated with administrators on classroom policies, management strategies, and discipline.
  • Established and enforced rules of behavior to drive social development and maintain positive interactions.
  • Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
  • Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
  • Chaperoned field trips to maintain safety and encourage learning.
  • Kept classroom clean, organized, and safe for students and visitors.

Medical Receptionist

Singing River Health System
12.2011 - 09.2013

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected patient payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Assistant Material Coordinator Operating Room

Singing River Health System
10.2007 - 12.2011
  • Completed daily cycle counts and full inventory audits.
  • Managed receiving operations and proper storage of incoming materials.
  • Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Bank Teller/Loan Processor

Navigator Credit Union
04.2001 - 08.2006
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Trained new hires on customer service policies and procedures.
  • Processed applications for new accounts.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.

First Grade/Kindergarten Teacher's Assistant

Jackson County School District
08.1999 - 07.2004
  • Built positive relationships with students and families for safe, trusted learning support.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
  • Promoted learning through play with engaging activities, games and lessons.
  • Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
  • Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches.
  • Teamed with other professionals to enhance student learning experiences.
  • Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
  • Kept accurate documents about student progress for school and parent records.
  • Created and supervised variety of hands-on learning activities for fun and engagement.
  • Helped struggling students by motivating and encouraging kids to reach full potential.
  • Rewarded student success by utilizing praise and positive reinforcement techniques.
  • Helped teacher prepare instructional material and displays.
  • Enforced rules and instructions to maintain discipline.

Education

Bachelor of Science - Elementary Education

University of Southern Mississippi
Hattiesburg, MS
12.2023

Associate of Arts - Elementary Education

Mississippi Gulf Coast Community College
Perkinston, MS
12.1998

High School Diploma -

St. Martin High School
Ocean Springs, MS
05.1996

Skills

  • Organizational Skills
  • Student Engagement
  • Learning Support
  • Positive Reinforcement
  • Positive Learning Environment
  • Classroom Management

References

Available upon request

Timeline

Kindergarten/First Grade Teacher's Assistant

Biloxi Public Schools
09.2013 - Current

Medical Receptionist

Singing River Health System
12.2011 - 09.2013

Assistant Material Coordinator Operating Room

Singing River Health System
10.2007 - 12.2011

Bank Teller/Loan Processor

Navigator Credit Union
04.2001 - 08.2006

First Grade/Kindergarten Teacher's Assistant

Jackson County School District
08.1999 - 07.2004

Bachelor of Science - Elementary Education

University of Southern Mississippi

Associate of Arts - Elementary Education

Mississippi Gulf Coast Community College

High School Diploma -

St. Martin High School
Kristina Leonard