Kristina Liatto
Zeeland,MI
Summary
Energetic Event Manager with 6 year successful career in planning, coordinating and executing large scale and corporate events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills. Cultivated excellent relationships with co-workers, direct reports, and clients in a variety of office settings. Strong company drive which has helped develop strong interpersonal skills. Experience in Microsoft Office, Google Suite, and Ariba.
Overview
15
15
years of professional experience
Work History
Events Project Manager
Charter Communications, Spectrum
03.2022 - Current
- Utilized strong interpersonal skills to build and maintain positive relationships with clients, vendors, and stakeholders.
- Organized large-scale corporate events, consistently exceeding client expectations in terms of quality and value for money.
- Managed cross-functional teams to ensure seamless coordination between various departments for successful event execution.
- Conducted thorough post-event evaluations for continuous improvement in future projects.
- Maximized return on investment with cost-effective marketing tactics and budget management.
- Supported budget management efforts by tracking expenditures, reconciling accounts, and generating financial reports.
Events, Associate Project Manager
Charter Communications, Spectrum
02.2021 - 02.2022
- Managed budgets and financial forecasting effectively, optimizing allocation of resources to maximize event impact.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Coordinated florists, photographers, and musicians for events.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
Sales and Marketing Specialist
Charter Communications, Spectrum
01.2018 - 02.2021
- Act as first point of contact for clients and various departments within the company
- Coordinate company hosted events for clients and employees across the country
- Provide support to sales managers and directors as needed for various projects coordination of multi department meetings, project management, and preparation of PowerPoint presentations
- Reconcile purchase orders in Ariba billing system for third party vendors and company purchases
- Maintain inventory and distribution of sales collateral and promotional items
Workforce Coordinator
Charter Communications (formerly Time Warner Cable)
05.2014 - 05.2018
- Monitored real-time adherence and call statistics and communicate with supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the day.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Managed the scheduling of call center activity, team projects, training, and meetings
- Assisted in the management of overtime and voluntary time off
- Monitor and track sick calls, tardiness, etc., entering real-time exceptions into eWorkforce Management (absence, tardiness, meetings, overtime, etc.).
Customer Care Supervisor
Charter Communications, Spectrum
05.2013 - 05.2014
- Evaluated interactions between associates and customers to assess personnel performance.
- Established clear performance expectations, resulting in improved staff accountability and consistency in service delivery.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
- Increased first-call resolution rate through effective coaching and mentoring of team members.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
Regional Operations Support Associate
Charter Communications, Spectrum
05.2012 - 05.2013
Client Service Specialist
10.2009 - 05.2012
Education
Bachelor of Science - Business Management
C.U.N.Y. College of Staten Island
Staten Island, NYAssociate of Applied Science - Business
C.U.N.Y. College of Staten Island
Staten Island, NYSkills
Exhibition Management
Project Management
Onsite Execution
Post-event Analysis
Timeline
Events Project Manager
Charter Communications, Spectrum
03.2022 - Current
Events, Associate Project Manager
Charter Communications, Spectrum
02.2021 - 02.2022
Sales and Marketing Specialist
Charter Communications, Spectrum
01.2018 - 02.2021
Workforce Coordinator
Charter Communications (formerly Time Warner Cable)
05.2014 - 05.2018
Customer Care Supervisor
Charter Communications, Spectrum
05.2013 - 05.2014
Regional Operations Support Associate
Charter Communications, Spectrum
05.2012 - 05.2013
Client Service Specialist
10.2009 - 05.2012
Bachelor of Science - Business Management
C.U.N.Y. College of Staten Island
Associate of Applied Science - Business
C.U.N.Y. College of Staten Island
Similar Profiles
Tyler HendersonTyler Henderson
Regional Connectivity Specialist at Charter Communications, SpectrumRegional Connectivity Specialist at Charter Communications, Spectrum
Anthony SmithAnthony Smith
Customer Service Representative Video Repair Lead at Charter Communications, SpectrumCustomer Service Representative Video Repair Lead at Charter Communications, Spectrum
Keshawn MoutonKeshawn Mouton
Cust Svc Billing at Charter Communications, SpectrumCust Svc Billing at Charter Communications, Spectrum
Chelsea Ganer-LohChelsea Ganer-Loh
Maintenance Technician III at Charter Communications, SpectrumMaintenance Technician III at Charter Communications, Spectrum
Yvette SibleyYvette Sibley
K-6 Teacher of Spanish Immersion, English and ESL at Holland Public SchoolsK-6 Teacher of Spanish Immersion, English and ESL at Holland Public Schools