Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Kristina Loeung

San Antonio,TX

Summary

Highly motivated professional with over 15 years of experience in Customer service and management.


Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Asset Protection

Nordstrom
01.2025 - Current
  • Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
    • Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
    • Identify, escalate, and support internal theft investigations.
    • Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
    • Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
    • Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
    • Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents.
    • Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Assistant Store Manager - ETL GM, Food & Beverage

Target
07.2024 - 11.2024
  • Planned, managed and followed-up on organizational and operational change
  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Analyzed sales trends to develop effective merchandising strategies that increased product visibility.
  • Coordinated staff schedules to align workforce with peak customer traffic, optimizing labor costs.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among team members regularly.
  • Managed all GM backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve
  • Created a scheduling plan in partnership with Team leaders based off monthly and weekly business workload and guest traffic
  • Established a culture of accountability through clear expectations and performance management
  • Provided routine employee feedback and critique for growth
  • Demonstrated a culture of ethical conduct, safety and compliance; lead Team to work in the same way and hold other accountable to this commitment
  • Managed a Team that executed inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM areas of the store
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Team Leader Fulfilment and Inbound

Target
09.2023 - 07.2024
  • Developed and implemented strategies to achieve sales
  • Responsible for hiring, training, and scheduling
  • Troubleshot INF's and inaccuracies of store
  • Investigated and resolved customer orders and enquires
  • Managed all order to be completed with deadlines met
  • Provided routine employee feedback and critique for growth
  • Implemented process improvements that enhanced productivity and reduced errors.
  • Developed schedules to align staffing with peak business hours and sales targets.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.

Department Manager

Bunnings Warehouse
08.2009 - 07.2022
  • Oversaw monthly budget and found cost-cutting solutions
  • Responsible for hiring, training and scheduling
  • Prepared store for successful opening and closing operations
  • Troubleshoot financial inaccuracies
  • Provided routine employee feedback and critique for growth
  • Investigated and resolved customer inquiries and complaints
  • Reliably executed solutions to problems outside of operating hours
  • Independently managed online ordering system for the store
  • Lead team leader of Loss and prevention
  • Consistently managed multiple projects to conclusive results
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Skills

  • Able to make difficult decisions in high-stress environments and thrive on deadlines
  • Strong conflict resolution skills
  • Excellent communication, written and verbal
  • Hold self and team accountable
  • Evaluating current workflows and strategies to determine best and most cost-effective practices
  • Staff training and development
  • Goal setting
  • Strategic planning
  • Time management

Certification

  • Prepare for Next program
  • Selected by Target Corporate and District Directors to complete Executive-level training
  • 10 year Service Award, Bunnings 2019
  • Best Team Communication Award, Bunnings 2020, Target 2024
  • Most Improved District Award, Most improved Department Award Target 2023
  • Top performance for Q4 out of San Antonio district, Team Leader Award, Target 2024

Timeline

Asset Protection

Nordstrom
01.2025 - Current

Assistant Store Manager - ETL GM, Food & Beverage

Target
07.2024 - 11.2024

Team Leader Fulfilment and Inbound

Target
09.2023 - 07.2024

Department Manager

Bunnings Warehouse
08.2009 - 07.2022

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Kristina Loeung