Kristina Kent
Cranford
Summary
Project Manager with extensive experience in Azure DevOps, regulatory compliance, and training development. Expertise in leading complex migrations and optimizing workflows, resulting in successful client transitions and compliance adherence. Over 20 years in the pharmaceutical and healthcare sectors, demonstrating strong project management and leadership capabilities. Proficient in data analytics and relationship building with stakeholders, ensuring effective implementation of new processes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Manager
Empirx Health
Montvale
10.2023 - Current
- Led migration of PBM adjudication platform, coordinating with Client, Clinical, IT teams, and over 60 vendor/TPA partners to transition more than 150 clients through phased go-lives.
- Developed and delivered training sessions, QA assessments, and onboarding materials for internal users, ensuring readiness for new adjudication systems.
- Standardized eligibility and accumulator integration processes, streamlining vendor onboarding and facilitating efficient data exchange.
- Directed end-to-end implementation of 28 new clients with a scheduled go-live of January 1, 2025, managing complex requirements and enhancements.
- Optimized Azure DevOps project boards to enhance visibility, issue triage, and delivery across onshore and offshore DataOps teams.
- Appointed Program Lead for Stabilization Program, creating project plans and establishing business rules for eligibility, accumulators, plan design, and Transition of Care.
- Proposed redesign of Transition of Care process while supporting regulatory compliance efforts regarding ERISA and ACA notifications.
- Collaborated with leadership and external consultants to define business process architecture from RFP to Cash lifecycle, aligning features across ADO and Aha!
Solutions Manager
EnlivenHealth
01.2023 - 10.2023
- Leveraged evidence-based analytics to enhance customer product usage and adoption.
- Collaborated with sales teams to engage senior-level clients and promote product adoption.
- Directed product roadmap development alongside comprehensive market research initiatives.
- Managed customer retention strategies, recovery efforts, and cancellation processes.
- Oversaw recruitment, mentoring, and performance management of staff members.
- Prepared strategic reports for goal tracking while adhering to HIPAA guidelines.
Principal Customer Enablement Consultant
EnlivenHealth
03.2022 - 01.2023
- Served as subject matter expert and product consultant to enhance team knowledge.
- Conducted training sessions and developed comprehensive training materials.
- Coordinated cross-functional teams to support sales demonstrations effectively.
- Assisted with certifications and contributed to content development initiatives.
- Collaborated with senior management on CEC MBOs and training forecasts for strategic planning.
Lead Business Solutions Consultant
EnlivenHealth
04.2021 - 03.2022
- Managed strategic client portfolio for key business partners to drive growth.
- Ensured exceptional customer service to enhance product success.
- Utilized evidence-based analytics to inform product recommendations.
- Supported sales, development, and marketing teams in achieving objectives.
- Created RFP responses and maintained comprehensive client records.
- Participated in team activities and pursued ongoing professional development.
Senior Business Solutions Connsultant
FDS Amplicare
08.2019 - 04.2021
- Managed client portfolio to maintain high levels of customer satisfaction.
- Utilized evidence-based analytics to provide tailored product recommendations.
- Supported sales, development, and marketing teams to enhance collaboration.
- Created RFP responses while ensuring comprehensive maintenance of client records.
- Participated actively in team activities and pursued continuous professional development.
Business Solutions Consultant
FDS
Columbia
05.2017 - 08.2019
- Managed primary client contacts and facilitated training sessions to enhance understanding.
- Supported sales initiatives, development projects, and client outreach efforts.
- Assisted with RFP responses while maintaining accurate records for future reference.
Implementation & Training Specialist
FDS
Columbia
01.2016 - 05.2017
- Facilitated post-implementation training by creating comprehensive training materials.
- Collected and analyzed customer needs data to inform product development.
- Assisted in enhancing product quality through rigorous development support.
Implementation Specialist
FDS
Columbia
01.2015 - 01.2016
- Coordinated implementation and training sessions for enhanced user adoption.
- Gathered customer information to facilitate efficient product setup.
- Served as liaison with partner vendors to ensure seamless collaboration.
- Trained customers on product functionality to maximize usage benefits.
Pharmacy Software Specialist
Lagniappe Pharmacy Services
Pine Brook
10.2013 - 01.2015
- Resolved customer product issues through effective management and prompt solutions.
- Coordinated customer implementations and installations to ensure seamless transitions.
- Trained colleagues while providing constructive feedback for product improvements.
Certified Pharmacy Technician
A & P Pharmacy
Kenilworth
08.2003 - 09.2013
- Delivered exceptional customer service while managing medication inventory efficiently.
- Educated patients on correct medication usage and informed them of potential side effects.
- Processed insurance claims to facilitate timely reimbursement for services rendered.
- Collaborated with healthcare professionals to address medication-related inquiries swiftly.
- Trained new pharmacy technicians in operational procedures and software systems.
- Ensured strict adherence to HIPAA regulations, maintaining patient confidentiality at all times.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJSkills
- Project management and planning
- Data analysis and reporting
- Regulatory compliance
- Training and development
- Customer relationship management
- Risk management strategies
- Microsoft Office Suite expertise
- Requirements gathering and documentation
- Workflow optimization
- Change control management
- Cross-functional collaboration
- Agile methodology implementation
- Coaching and mentoring skills
- Software development lifecycle knowledge
- Vendor management strategies
- Strategic planning and execution
- Effective communication skills
Certification
- Certified Scrum Master (National Scrum Alliance)
- Project Management Professional (PMP) - in progress
References
References available upon request.
Timeline
Project Manager
Empirx Health
10.2023 - Current
Solutions Manager
EnlivenHealth
01.2023 - 10.2023
Principal Customer Enablement Consultant
EnlivenHealth
03.2022 - 01.2023
Lead Business Solutions Consultant
EnlivenHealth
04.2021 - 03.2022
Senior Business Solutions Connsultant
FDS Amplicare
08.2019 - 04.2021
Business Solutions Consultant
FDS
05.2017 - 08.2019
Implementation & Training Specialist
FDS
01.2016 - 05.2017
Implementation Specialist
FDS
01.2015 - 01.2016
Pharmacy Software Specialist
Lagniappe Pharmacy Services
10.2013 - 01.2015
Certified Pharmacy Technician
A & P Pharmacy
08.2003 - 09.2013
Bachelor of Arts - Psychology
Montclair State University
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