Kristina Luke
Hampton,VA
Summary
Detailed-oriented and organized Property Manager with 16+ years of broad-ranging experience supporting personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Looking to leverage leadership abilities, attention to detail, and proven speed in understanding how a company works operationally to secure an entry-level new role as a procurement administrator. Ready to help the team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Manager
Levco Management
12.2022 - Current
- Managing collections and posting rent receipts
- Approving invoices and posting accounts payable
- Supervising on-site team members
- Managing move-ins and move-outs
- Managing and participating in leasing and renewal activities
- Assisting with the development of budgets and property performance goals
- Ensuring the established financial and operational goals of the property are met
- Meeting property goals by keeping the occupancy percentage above 96%
- Managing to keep the delinquency percentage below 2% each month
- Assisting with the project management of capital improvements at the property
- Complete variance reports and assist with the development of budgets
- Ensuring the highest quality customer service to residents
- Ensuring quality of maintenance and turnover work
- Managing vendors, contractors, etc
- Any other duties assigned by the supervisor.
Assistant Property Manager/Property Manager
Drucker and Falk, LLC
02.2008 - 11.2022
- Handle and coordinate all details of move-ins and move-outs, with special attention to apartment inspection check-ins and check-outs
- Ensure that residents are provided with a clean, well-maintained community
- Resolve any resident complaints
- Process accounts payable, accounts receivable, and accounting month-end for the property
- Responsible for all monies of the community and ensuring daily bank deposits are made
- Assist in the collection of rent and handle delinquency matters
- Accurately process paperwork and ensure all data in the resident files, such as income, credit reports, assets, etc
- Assist the Property Manager in managing communities with 400+ units
- Process maintenance service requests and schedule contractors for maintenance-related work
- Show apartments and process applications for prospective residents
- Initiate the lease renewal process by creating proposals in the Yardi portal then complete packets to send out to the residents
- Prepare weekly traffic, renewal status, and owner's letter reports
- Keep the advertising and marketing up to date for all of the community ILS and social media sites
- Continually inspect property and improvements, recording deficiencies and taking the necessary action, within budgetary allocations
- Perform other duties as assigned by the Property Manager and be in charge of the property in the Property Manager's absence.
Sales Associate/Cashier
Pier 1 Imports
11.2006 - 05.2008
- Perform all activities that drive sales and promote customer satisfaction.
- Count the register at closing time and deposit monies through the bank night slot.
- Help the manager stage merchandise throughout the showroom floor.
- Managed approximately 20 transactions a shift to reach our daily sales that were given to us by the corporate office.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assistant Manager
Hibbett Sports
07.2004 - 08.2006
- Kept track of our sales goal we needed to meet from last year's statistics
- Perform daily manager duties by counting the register at night to deposit monies through the bank night slot
- Every Monday we would be required to come in the early morning before store opening to receive new merchandise from the warehouse and set up new placements for the new items throughout the storefront
- Started as a season store associate and was promoted within six months of employment to become an Assistant Manager
Customer Service Representative
Albertsons
05.2004 - 10.2005
- Worked at the customer service counter to provide a positive shopping experience for grocery store customers
- Processed money orders, refunds, lottery tickets or winnings, and print photos
- When the sales floor was very busy, would occasionally check out customers on the cash register or bag groceries.
Education
Associate's degree - Business Management
ECPI University
Newport News, VA12.2009
High school diploma -
Crestview High School
Crestview, FL05.2004
Skills
- Property Management (15 years)
- Fair Housing Regulations (15 years)
- Microsoft Office (20 years)
- Customer service-focused (20 years)
- Integrated marketing (15 years)
- Payroll
- Office Management
- Account Management
- Sales
- Negotiation
- Budgeting
Certification
- Certified Notary Public, 10/01/21, 10/01/25
- Fair Housing Certificate, 06/01/19, 06/01/25
Personal Information
- Title: Property Manager
- US Citizen
Accomplishments
- Maintained 96% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over 300 individual units.
- Increased occupancy rates from 94.07% to 97.69% in 2 months.
- Achieved Rookie of the Year in 2023 by completing variance reports, lease file audits, and maintaining the property at corporate level standards with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager
Levco Management
12.2022 - Current
Assistant Property Manager/Property Manager
Drucker and Falk, LLC
02.2008 - 11.2022
Sales Associate/Cashier
Pier 1 Imports
11.2006 - 05.2008
Assistant Manager
Hibbett Sports
07.2004 - 08.2006
Customer Service Representative
Albertsons
05.2004 - 10.2005
Associate's degree - Business Management
ECPI University
High school diploma -
Crestview High School
- Certified Notary Public, 10/01/21, 10/01/25
- Fair Housing Certificate, 06/01/19, 06/01/25
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